Senior Client Support Analyst - Hybrid, AI-Driven

Canoe Intelligence; Town of Ulysses (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Flexible PTO

401(k)

Remote-friendly work policy

Home office stipend

Employee Assistance Program

Gym reimbursement

Education assistance

Parental leave

Job summary

Canoe Intelligence in New York City or Jacksonville, hybrid, is seeking a Senior Support Analyst to manage client inquiries and act as the SME for Canoe’s AI-enabled platform. You will educate clients on the technology and partner with Support, Product, and Data Ops to drive timely resolutions.

The role emphasizes strong client interaction, issue resolution, and collaboration with cross-functional teams to improve client workflows and outcomes.

Qualifications

• Experience with client support tooling and reporting.
• Strong analytical, data-driven mindset with attention to detail.
• Excellent communication and teamwork across functions.

Responsibilities

• Serve as a trusted point of contact for client inquiries and requests.
• Escalate and resolve complex issues with cross-functional teams.
• Educate clients on Canoe's AI-driven technology and capabilities.
• Collaborate with Product to relay feedback and track bug resolutions.
• Contribute to Canoe's Knowledge Base with videos and articles.

Skills

SQL

APIs

Python

Salesforce

Zendesk

Jira

Confluence

Tools

Salesforce

Zendesk

Jira

Confluence

Job description

Canoe Intelligence in New York City or Jacksonville, hybrid, is seeking a Senior Support Analyst to manage client inquiries and act as the SME for Canoe’s AI-enabled platform. You will educate clients on the technology and partner with Support, Product, and Data Ops to drive timely resolutions.

The role emphasizes strong client interaction, issue resolution, and collaboration with cross-functional teams to improve client workflows and outcomes.