Senior Client Success Representative

CGS Federal (Contact Government Services); Fayetteville (AR); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Representative to enhance client relationships and drive business growth. This dynamic role involves managing candidate pipelines, supporting the Client Success department, and collaborating with Business Development to secure new opportunities. You will play a vital role in maintaining CRM systems, onboarding clients, and ensuring successful candidate placements. If you are passionate about client success and thrive in a collaborative environment, this position offers an exciting opportunity to make a significant impact in the industry.

Qualifications

• Proven ability to understand and execute program initiatives.
• Experience in client relationship management and business development.

Responsibilities

• Maintain and update the CRM and candidate pipelines.
• Support client relationship management and growth initiatives.
• Assist with onboarding new clients from bids.

Skills

Communication Skills

Business Development

Technical Communication

Candidate Sourcing

CRM Management

Government Contracting Knowledge

Education

Bachelor's Degree

Experience in Client Relations

Tools

CRM Software

Applicant Tracking Systems

Job description

Contact Government Services is seeking a Senior Client Success Representative to support our team.

The position requires general business sense, excellent communication skills, experience with various technical communication methods, and a proven ability to understand and execute program initiatives. The primary duties include supporting the Client Success department in identifying new opportunities, recruitment for new contract acquisitions, assisting with existing client support tasks, and providing support to the Director level within the department.

This role may involve identifying new candidates for CGS prime and subcontracts, managing security processes, coordinating program kickoff and sustainment needs, and working with the Business Development department to identify and secure new bid opportunities. The position may also support proposal phases and contribute to operational project execution as a billable resource. It is designed to serve as a direct support role to the Director level within the Client Success team.

Job Responsibilities:

• Maintain and update the CRM, including opportunity cards, pricing, candidate sourcing, interviews, and submitting qualified candidates.
• Review and present candidates for client consideration.
• Manage candidate pipelines, ensuring pre-screens, interviews, security checks, and placements are completed successfully.
• Update and enhance CGS Applicant Tracking Systems.
• Create and maintain core documentation and systems.
• Maintain knowledge of government contracting.
• Support client relationship management, communication, and growth initiatives.
• Develop organic growth with existing clients.
• Participate in deal crafting and business strategy, including pricing and contract terms.
• Assist with onboarding new clients from bids.
• Support Business Development with market research, technical writing, sourcing personnel, and participating in the business lifecycle.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail