Customer Success Representative (Remote)

Staffmark Group; Fort Mill (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Success Representative to join its dynamic team. This role offers a unique opportunity to engage with customers, ensuring their inquiries are met with exceptional service. You will be the voice of the customer, addressing order issues and recommending improvements to enhance their experience. With a focus on fostering loyalty, this position provides a chance to thrive in a supportive environment that values your contributions. If you are passionate about making a difference and enjoy helping others, this could be the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

401k retirement plan

Earned Wage Access

Life and disability insurance

Referral bonus potential

Employee discounts with vendors

Qualifications

• 2 years of related experience in customer service.
• Ability to communicate effectively via phone, email, and live chat.

Responsibilities

• Responding to customer inquiries efficiently via phone, email, and live chat.
• Resolving customer concerns and driving process enhancements.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Associate Degree

Job description

Do you have a passion for creativity and for making people smile? At Staffmark, we have partnered with a company on an outstanding opportunity just for you! We thrive on recreating life's special moments: from achievements, holidays, celebrations, and so much more, there is always a memory worth noting with a personalized gift to portray it. Join the team of highly motivated individuals as a Customer Success Representative in Fort Mill, SC and become the key element in crafting unique gift ideas that speak louder than words. We value you, so get ready to embark on an exciting career that puts you first, provides you with limitless career opportunities and benefits that are built to see you succeed.



Our benefits package includes:

• Medical, dental, and vision insurance


• 401k retirement plan


• Earned Wage Access (access a portion of your earned wages before your payday)


• Life and disability insurance


• Referral bonus potential


• Employee discounts with tons of vendors, and more!

Schedules Available:

Mon - Thurs, 9:45am - 8:15pm EST

Tues - Fri, 9:45am - 8:15pm EST

This is a work-from-home position; must reside within 25 miles of the 29708 area code.

Pay: $17.50/hr.



The Customer Success Representative delivers exceptional service by efficiently responding to customer inquiries via phone, email, and live chat. Acting as the "voice of the customer," they follow up on order issues, support order placement and tracking, and recommend improvements to merchandising, policies, and site usability. This role also involves resolving customer concerns, driving process enhancements, and composing professional communications. Overall, the goal is to foster customer loyalty and ensure a smooth experience from inquiry to order fulfillment.



Qualifications: Two years of related experience. Must be able to have ethernet cord to plug into Internet (no Wi-Fi).



It's time to treat yourself with a career opportunity that keeps your success at the forefront. We value you and look forward to thriving together. Click on "Apply Now" and join Staffmark. We are eager to connect with you soon!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.