Senior Client Success Partner — Pharma AI & Data Solutions

ConcertAI; Philadelphia (Philadelphia County); On-site; USD 120,000 - 135,000; Full time

Job summary

ConcertAI seeks a Senior Client Success Partner to bridge clients and cross-functional teams, ensuring timely, accurate delivery of data-driven solutions. You’ll nurture 2–3 client relationships, drive growth opportunities, and oversee service delivery from inception to completion in a fast-paced, pharmaceutical-aware environment.

The role emphasizes client communication, SLA tracking, and collaboration with project management and production teams to optimize outcomes and billing accuracy.

Qualifications

• Must have a BA/BS or equivalent experience.
• Must have at least 8 years’ experience in account or client relationship management or similar role.
• Must have relevant experience in, and knowledge of the pharmaceutical or healthcare related industries.
• Must have proven experience problem solving and strong customer service skills.
• Must have the ability to lead in a matrixed environment.
• Must have the ability to communicate verbally and written to various levels in the organization and client base.
• Experience in technology, with a focus on data aggregation preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software.
• Travel expected around 10% or less to client sites.

Responsibilities

• Lead internal and client communication pertaining to the progress of production, inquiries and projects.
• Own client relationship for 2-3 clients as the main point of contact.
• Collaborate with project management teams and production delivery teams to prioritize deliverables.
• Independently identify opportunities for organic client growth within your clients.
• Draft contracts for New Work Orders and SOWs with the Account Executive.
• Track budgets and approve invoices to ensure timely billing.
• Manage low complexity projects and lead status reviews with key stakeholders.
• Manage client data inquiries, bugs, and ad-hoc requests; triage via Jira workflows.
• Track all SLA adherence and related data points.
• Communicate vendor data issues with clients as needed.

Skills

Client relationship management

Communication

Problem solving

Matrix leadership

Cross-functional collaboration

CRM software

Data aggregation focus

Travel readiness

Microsoft Office Suite

Education

BA/BS or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

ConcertAI seeks a Senior Client Success Partner to bridge clients and cross-functional teams, ensuring timely, accurate delivery of data-driven solutions. You’ll nurture 2–3 client relationships, drive growth opportunities, and oversee service delivery from inception to completion in a fast-paced, pharmaceutical-aware environment.

The role emphasizes client communication, SLA tracking, and collaboration with project management and production teams to optimize outcomes and billing accuracy.