Senior Client Success Manager - Waste & Property Accounts

Waste Solution Services; Town of Lawrence (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

In-office Lawrence, NY

Remote Fridays

Growth opportunities

Job summary

Waste Solution Services (WSS) is seeking a Client Success Manager for Lawrence, NY. You will be the primary contact for client accounts, ensuring service issues and billing concerns are resolved efficiently from start to finish.

The ideal candidate will be highly organized, an excellent communicator, comfortable managing multiple accounts, and able to take ownership to build long-term client relationships.

Qualifications

• 3+ years of experience in account management, client success, customer service, or a related role.
• Experience managing multiple client accounts and handling escalated customer issues.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage competing priorities.
• Ability to take ownership of issues and drive them through resolution.
• Comfortable communicating with clients, vendors, and internal stakeholders.
• Strong problem-solving skills and attention to detail.
• Proficiency with Microsoft Office and CRM or account management software.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain strong relationships with property managers, regional managers, and ownership groups.
• Manage client requests and service issues from initial identification through final resolution.
• Coordinate with waste haulers and vendors to resolve missed pickups, container issues, service interruptions, and scheduling problems.
• Address billing discrepancies, overages, contamination charges, credits, and invoice questions.
• Monitor account performance and proactively identify service or billing issues before they escalated.
• Communicate updates to clients and ensure consistent follow-through until issues are resolved.
• Coordinate service changes, including container replacements, size adjustments, schedule changes, and vendor transitions.
• Maintain accurate account notes, documentation, and follow-up records.
• Identify opportunities to improve client satisfaction, retention, and overall account performance.
• Work closely with internal teams to ensure clients receive timely and effective support.

Skills

Account management

Client success

Customer service

Communication skills

Tools

Microsoft Office

CRM software

Job description

Waste Solution Services (WSS) is seeking a Client Success Manager for Lawrence, NY. You will be the primary contact for client accounts, ensuring service issues and billing concerns are resolved efficiently from start to finish.

The ideal candidate will be highly organized, an excellent communicator, comfortable managing multiple accounts, and able to take ownership to build long-term client relationships.