Senior Client Success Manager - Reimbursement Accounts

Fidelity; Covington (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Fidelity in Covington, KY is seeking a Client Service Manager for Reimbursement Accounts to serve as the primary contact for a portfolio of complex corporate clients. You will ensure seamless administration of FSA, HRA, and Commuter benefits by resolving inquiries, partnering with internal teams, and driving process improvements that elevate service levels.

The role emphasizes leadership, initiative, and a client-first mindset within a collaborative team culture.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 5-7 years of experience managing large corporate clients in a complex service environment.
• Strong knowledge of reimbursement accounts and healthcare/wellness benefits preferred.
• Proven ability to manage multiple priorities with high attention to detail.

Responsibilities

• Serve as primary contact for RA product clients and collaborate with Internal Service and Operations teams.
• Educate clients on best practices within compliance and drive client outcomes.
• Balance client satisfaction with sound business judgment.

Skills

Leadership

Client management

Stakeholder communication

Multi-tasking

Process improvement

Team collaboration

Education

Bachelor’s Degree

Job description

Fidelity in Covington, KY is seeking a Client Service Manager for Reimbursement Accounts to serve as the primary contact for a portfolio of complex corporate clients. You will ensure seamless administration of FSA, HRA, and Commuter benefits by resolving inquiries, partnering with internal teams, and driving process improvements that elevate service levels.

The role emphasizes leadership, initiative, and a client-first mindset within a collaborative team culture.