Client Success Manager, Benefits & Insurance

Aon plc; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP in Kentucky is seeking an Account Manager to cultivate client relationships and provide top-tier service across a portfolio of clients. You will collaborate with internal teams to deliver tailored solutions and ensure client satisfaction.

This role blends technology with service, offers a competitive base salary ($65,000–$85,000) and potential incentives, and emphasizes a PeopleFirst culture. Candidates with Associates degree and 3+ years in client service are encouraged to apply.

Qualifications

• Knowledge of benefits administration and healthcare reform.
• Ability to work independently and manage multiple client needs.
• Strong written and verbal communication skills.
• Proficiency in Excel and PowerPoint.
• Experience with client service in insurance or benefits fields.
• Licensure to handle benefits-related tasks if required.

Responsibilities

• Prepare and send RFPs to insurance carriers and compile results.
• Review contracts and benefit plan summaries for accuracy.
• Maintain and update client files and records.
• Address client and insurer inquiries promptly.
• Develop monthly and quarterly client reports with senior staff.
• Support renewal presentations and enrollment activities.

Skills

Benefits administration knowledge

Time management

Independent work

Communication skills

Microsoft Excel

PowerPoint

Public speaking

Education

Associates degree (or equivalent)

BA/BS preferred

Job description

NFP in Kentucky is seeking an Account Manager to cultivate client relationships and provide top-tier service across a portfolio of clients. You will collaborate with internal teams to deliver tailored solutions and ensure client satisfaction.

This role blends technology with service, offers a competitive base salary ($65,000–$85,000) and potential incentives, and emphasizes a PeopleFirst culture. Candidates with Associates degree and 3+ years in client service are encouraged to apply.