Senior Client Success Manager, Enterprise Accounts

CBIZ; Columbia (MD); On-site; USD 85,000 - 115,000; Full time

Job summary

CBIZ, Inc. is seeking an experienced client services professional in Maryland to manage a block of complex employer/group accounts with direct client contact. You will deliver high-quality service, coordinate with internal teams, and lead renewal discussions.

You will build trusted relationships with clients, handle complex inquiries, and ensure accurate data across systems. Travel to client sites may be required, with focus on renewal strategy and client satisfaction.

Qualifications

• Bachelor's Degree or equivalent required.
• Active Life, Accident and Health license required.
• Experience managing fully insured, level-funded, and self-funded groups.
• Open Enrollment and renewal experience preferred.
• CEBS certification is a plus.
• Proficiency with Employee Navigator or similar benefits platforms.

Responsibilities

• Provide service delivery to a block of more complex clients.
• Resolve the most complex customer service problems directly.
• Serve as the primary client contact for day-to-day service delivery.
• Build relationships with employer/group clients and coordinate with internal teams.
• Lead renewals; prepare renewal information and present CBIZ solutions.
• Oversee client set-up, renewals, and open enrollment meetings.
• Escalate client concerns when appropriate.
• Maintain data integrity and quality across systems.

Skills

Client relationship management

Communication

Team leadership

Education

Bachelor's Degree

Life, Accident and Health Insurance License

CEBS

Open Enrollment Experience

Tools

Employee Navigator

Job description

CBIZ, Inc. is seeking an experienced client services professional in Maryland to manage a block of complex employer/group accounts with direct client contact. You will deliver high-quality service, coordinate with internal teams, and lead renewal discussions.

You will build trusted relationships with clients, handle complex inquiries, and ensure accurate data across systems. Travel to client sites may be required, with focus on renewal strategy and client satisfaction.