Senior Client Success Manager - East Coast

Modern Health; United States; Remote; USD 145,000 - 203,000; Full time

Job summary

A leading mental health benefits platform is seeking a Senior Client Success Manager to oversee large-scale employer relationships. This remote role involves partnering with Fortune 500 companies to enhance product adoption and client retention, requiring strong strategic consulting and relationship management skills.

Benefits

Medical / Dental / Vision Insurance

Generous Time Off

Professional Development Stipend

401k

Monthly Cell Phone Reimbursement

Qualifications

• 10+ years of experience managing relationships or selling to HR leaders.
• Experience in B2B tech, learning & development, or employer benefits preferred.
• Ability to analyze data and make strategic recommendations.

Responsibilities

• Manage a portfolio of Enterprise Accounts.
• Build relationships with global stakeholders including HR Executives.
• Use account data to guide decision making and drive success.

Skills

Relationship Management

Strategic Consulting

Data Analysis

Presentation Skills

Problem Solving

Education

Bachelor's Degree

Job description

Senior Client Success Manager - East Coast

Remote - US

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

As a Senior Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Sr. Manager of Client Success. Ideal candidates are based on the East Coast and have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Convert these clients into Modern Health champions, leveraging their success for references and case studies
• Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
• Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
• Drive success in tangible metrics (e.g., improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Who You Are

• 10+ years of experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, and/or employer benefit space preferred
• Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel when needed
• Engaging presentation skills with a desire to lead high-visibility projects
• Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
• Experienced in developing and implementing account strategies to maximize customer value and drive growth
• Proactive in addressing customer concerns and ensuring timely resolution
• Adept with objection handling and independently negotiating with clients
• Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
• Capable of balancing humility and confidence in difficult conversations
• Intellectually curious and quick to learn and share new concepts, tools, and best practices
• Effective at influencing cross-functional projects and regularly advising leadership
• Strong understanding of client business landscapes to support advocacy and drive referrals
• Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
• Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space

Benefits include medical/dental/vision/disability/life insurance, high deductible health plan with HSA, FSA, access to coaches and therapists, generous time off, family support, professional development stipends, 401k, financial planning, wellness stipends, work-from-home setup stipends, community events, monthly cell phone reimbursement, and adherence to EEOC guidelines.