Head of Customer Success

Verifi® Concrete; United States; Remote; USD 120,000 - 200,000; Full time

Job summary

Verifi Concrete is seeking a Head of Customer Success to enhance customer satisfaction and retention. This role involves developing customer success strategies, leading a team, and collaborating cross-functionally for optimal customer outcomes. The ideal candidate has experience in SaaS or industrial tech and strong leadership skills.

Qualifications

• 4+ years in customer success, consulting, or corporate leadership roles.
• Experience in SaaS or industrial tech startups is desirable.

Responsibilities

• Develop and implement a comprehensive customer success strategy.
• Oversee customer onboarding, adoption, and retention programs.
• Lead the Customer Success team, including Account Management & Field Service.

Skills

Leadership

Communication

Stakeholder Management

Data Analysis

Job description

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Talent Acquisition Partner @ Saint-Gobain - Chryso | Talent Acquisition

About Verifi

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionising how concrete is monitored, managed, and optimised. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.

As we expand, we seek dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.

Role Overview

The Head of Customer Success at Verifi Concrete is responsible for ensuring customer satisfaction, retention, and growth by developing and executing customer success strategies. This role will collaborate cross-functionally to drive customer value and align Customer Success with business objectives. This is an exciting opportunity to establish and define Verifi's end-to-end Customer Success function and approach.

Key Responsibilities

• Develop and implement a comprehensive customer success strategy
• Oversee customer onboarding, adoption, and retention programs
• Lead the Customer Success team, including Account Management & Field Service
• Establish and track key success metrics (NRR, CSAT, Churn Rate, etc.)
• Act as a key voice of the customer in product development discussions
• Develop processes for proactive issue resolution and escalations
• Collaborate with Supply Chain, Sales, Product, and Engineering to enhance customer outcomes
• Own the execution of QBRs and strategic customer engagement initiatives

Qualifications

• Experience in a Customer Success role in SaaS or industrial tech startups is desirable
• 4+ years in top-tier customer success, consulting, strategy, sales, field service or corporate leadership roles
• Excellent leadership, communication, and stakeholder management skills
• Ability to work in a fast-paced, high-impact environment with a high degree of autonomy
• Ability to analyse data and use insights to drive strategy
• Prior experience in construction technology, industrials, or infrastructure-related businesses is preferred

Location: USA (Flexible on location; ability to travel)

Start Date: Immediately

Apply at: https://www.saint-gobain-northamerica.com/careers/job/jobid-usa11843

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and General Business

• Industries

  Glass, Ceramics and Concrete Manufacturing

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