Senior Client Success & Benefits Specialist

Beacon Hill; Schaumburg (IL); On-site; USD 33,062 - 35,817; Full time

Job summary

A payroll company in Schaumburg seeks a Senior Customer Service Representative for a three-month duration to handle customer calls, assist with renewals, and maintain client relationships. The ideal candidate should have experience in a call center and knowledge in insurance or healthcare services, along with excellent communication skills. This position offers a pay range of $24.00/hr to $26.00/hr.

Qualifications

• 2+ years of experience as a customer service representative in a call center environment.
• 2+ years in insurance, benefits, or healthcare-related services.
• Experience with digital platforms.

Responsibilities

• Handle inbound and outbound customer calls regarding employee benefits.
• Assist with renewals across business relationships.
• Act as a point of contact for assigned clients.
• Resolve complex customer issues and escalations.
• Track metrics related to client success KPIs.

Skills

Customer service in call center

Insurance or healthcare experience

MS Word proficiency

Excel proficiency

Excellent communication skills

Problem-solving skills

Education

High school diploma

Bachelor's degree preferred

Job description

A payroll company in Schaumburg seeks a Senior Customer Service Representative for a three-month duration to handle customer calls, assist with renewals, and maintain client relationships. The ideal candidate should have experience in a call center and knowledge in insurance or healthcare services, along with excellent communication skills. This position offers a pay range of $24.00/hr to $26.00/hr.