Senior Client Solutions Manager, Sports & Entertainment (Remote)

Kyra; United States; Remote; USD 100.000 - 110.000; Vollzeit

Zusammenfassung

Kyra is seeking a Senior Client Solutions Manager for Sports & Entertainment to own a portfolio of Kyra's largest enterprise accounts across multi-million-dollar brand partnerships. You will be measured on growth, retention, and Net Revenue Retention, with leadership responsibility for a pod of CSMs.

This full-time role is US remote, aligned to EST business hours. You will align Sales, Strategy, Campaigns, Paid, and Product to keep programs on track, anticipate risks two quarters ahead, and

Qualifikationen

• 6+ years in influencer or creator marketing with real-time experience on large or enterprise accounts.
• Fluency in campaign management across Meta and TikTok.
• Proven track record of account growth and retention with measurable results.
• Experience being measured on revenue, retention, or NRR.
• Direct people leadership experience and managing team performance.
• AI-native approach to tooling, reporting, and workflows.
• Commercially sharp and able to articulate revenue impact.

Aufgaben

• Own client relationships across launches, seasonal campaigns, and always-on programs.
• Lead a pod of CSMs and elevate client work and performance.
• Translate data into strategic plans and present KPI insights.
• Forecast performance and drive renewals, upsells, and growth.
• Ensure programs stay on-brand, on-time, and within margin.
• Use AI to compress reporting and synthesize client data for action.

Kenntnisse

Influencer marketing

Campaign fluency

Revenue growth

NRR

People leadership

AI-native

Commercial mindset

Ausbildung

Experience in enterprise accounts

Jobbeschreibung

Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)

Department: Client Solutions

Location: US

Compensation: $100K – $110K

Employment Type: FullTime

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

The role in a nutshell

You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.

What You’ll Own

This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.

• Revenue. You carry an NRR target across your book. You protect it, and you grow it.

• The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.

• The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.

• The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.

• The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.

Lead the Relationship

Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.

Turn Insight into Strategy

Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

AI-First

You will be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesize client data, so you can buy back time for the things that add value, like managing the relationship.

Own Delivery End-to-End

Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.

Protect & Grow Revenue

Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.

Use Data to Improve What's Next

Forecast performance. Optimise mid-campaign. Apply learnings to the next program. Reporting informs decisions; it's not a recap.

Keep the System Tight

Keep tracking clean. Watch team capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.

What We’re Looking For

• We’re looking for someone who has:

• 6+ years in influencer or creator marketing, with real time on large or enterprise accounts

• Hands‑on campaign fluency, with genuine command of Meta and TikTok

• A track record of account growth and retention you can quantify, so bring the numbers

• You’ve been measured against revenue, retention, or NRR before, and you know what moved them

• Direct people‑leadership experience. You’ve run 1:1s, managed workload, and lifted the performance of people you’re responsible for

• AI‑native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows

• You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed.

Traits That Matter

Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don't avoid hard conversations. You don't wait for issues to escal

What Success Looks Like