Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)

Kyra Entertainment; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote-first

25 days PTO + holidays

Learning & Development budget

Annual bonus

Healthcare coverage for US-based team

Job summary

Kyra is seeking a Senior Enterprise Account Manager to own a portfolio of largest enterprise accounts and drive growth. You will act as the trusted strategic partner to senior brand stakeholders, align cross-functional teams, and ensure delivery remains on time and within margin.

Expect to manage renewals, identify upsell opportunities, and leverage AI tools to accelerate reporting and renewals. Remote-first, with opportunities to shape growth in a fast-moving influencer marketing platform.

Qualifications

• 6+ years in influencer or creator marketing, with real time on large or enterprise accounts
• Hands-on campaign fluency, with genuine command of Meta and TikTok
• A track record of account growth and retention you can quantify
• You've been measured against revenue, retention, or NRR before
• Direct people-leadership experience, managing workload and uplift in team performance
• AI-native, you build AI tools into daily work for faster execution and smarter workflows
• Commercially sharp, operationally reliable, able to discuss revenue impact of managed accounts

Responsibilities

• Own client relationships across launches, seasonal campaigns, and always-on programs
• Translate data into clear, actionable plans and present performance against KPIs
• Lead a pod of CSMs/Jr CSMs and elevate their client work
• Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns
• Forecast performance and apply learnings to the next program
• Keep tracking clean and watch team capacity to avoid issues

Skills

Enterprise accounts

Account management

Revenue growth

Relationship management

Cross-functional leadership

AI tools

Lead generation & upsell

Analytics & reporting

Meta/TikTok proficiency

Tools

Meta Ads Manager

TikTok Creator Studio

Job description

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

The role in a nutshell

You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.

What You'll Own

This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.

• Revenue. You carry an NRR target across your book. You protect it, and you grow it.

• The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.

• The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.

• The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.

• The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.
  

Lead the Relationship

Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.

Turn Insight into Strategy

Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

AI-First

You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesize client data, so you can buy back time for the things that add value, like managing the relationship.

Own Delivery End-to-End

Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.

Protect & Grow Revenue

Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.

Use Data to Improve What's Next

Forecast performance. Optimise mid-campaign. Apply learnings to the next program. Reporting informs decisions; it's not a recap.

Keep the System Tight

Keep tracking clean. Watch team capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.

What We're Looking For

• We're looking for someone who has:

• 6+ years in influencer or creator marketing, with real time on large or enterprise accounts

• Hands‑on campaign fluency, with genuine command of Meta and TikTok

• A track record of account growth and retention you can quantify, so bring the numbers

• You've been measured against revenue, retention, or NRR before, and you know what moved them

• Direct people‑leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for

• AI‑native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows

• You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed.
  

Traits That Matter

Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don't avoid hard conversations. You don't wait for issues to escalation. You don't need constant direction.

What Success Looks Like

6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.

Benefits

Remote-first, so you can work from wherever you do your best work
Annual Time Off: 25 days PTO + bank holidays, 3 wellness days, and paid sick leave each year
Growth: Annual Learning & Development budget to invest in your skills
Rewards: Annual bonus scheme to recognise great work
Healthcare coverage for US-based team members

Tips for Application

AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.

Support

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