Senior Client Services Operations Lead

Noble People; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

15 PTO days

Healthcare plan

401K

Cell phone reimbursement

Summer Fridays

Job summary

Noble People in New York seeks a Senior Associate who supports Client Leads by owning internal account coordination, operational workflows, and execution support across active client accounts.

This coordination-focused role acts as a hub between client teams, product, media, and finance to ensure campaigns run on time and with high attention to detail; it does not own strategy but enables others to focus on planning and outcomes.

Responsibilities

• Partner closely with Client Lead(s) to manage the day-to-day rhythm of the business, driving organization, accountability, prioritization, and execution across active client engagements
• Serve as a primary operational lead across assigned accounts, ensuring cross-functional teams remain aligned on priorities, timelines, deliverables, approvals, and next steps across multiple concurrent workstreams
• Own internal account coordination across strategy, media, analytics, and finance teams to support seamless campaign delivery, operational efficiency, and high-quality client service
• Lead project and campaign management by building and maintaining workback schedules, tracking dependencies, and proactively identifying risks, blockers, or delivery concerns
• Oversee operational workflows tied to campaign execution, including trafficking coordination, QA processes, reporting inputs, internal handoffs, and launch readiness across teams
• Develop polished client-facing materials, including SOW deliverable outlines, agendas, status updates, reporting summaries, presentations, and meeting recaps with a high level of accuracy and attention to detail
• Facilitate productive client meetings and internal working sessions by coordinating preparation, consolidating inputs, documenting decisions, and driving clear follow-up and accountability across teams
• Partner with Client Lead(s), media teams, and finance to support revenue tracking, invoicing workflows, budget reconciliation, forecasting inputs, and staffing documentation as account needs evolve
• Prepare recurring internal reports and operational summaries that help Client Lead monitor progress, priorities, and overall account performance
• Conduct competitive, category, and account research to support client discussions, planning initiatives, and ongoing business needs
• Reinforce operational rigor and process consistency across accounts while identifying opportunities to improve workflows, team collaboration, and delivery efficiency, including the thoughtful use of AI and automation tools to streamline processes and enhance work quality
• Build strong cross-functional relationships and serve as a trusted operational partner for internal stakeholders navigating fast-moving priorities and evolving client needs
• Demonstrate sound judgment, attention to detail, and the ability to independently manage multiple projects and shifting priorities while proactively escalating risks or gaps as needed
• Other duties as assigned

Job description

Noble People in New York seeks a Senior Associate who supports Client Leads by owning internal account coordination, operational workflows, and execution support across active client accounts.

This coordination-focused role acts as a hub between client teams, product, media, and finance to ensure campaigns run on time and with high attention to detail; it does not own strategy but enables others to focus on planning and outcomes.