Senior Client Services Manager, Real Estate Ops

Franklin Street; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Franklin Street in Tampa, FL is seeking a Client Services Senior Manager to lead centralized Client Services across offices. This role combines people management with transactional and administrative support for real estate teams.

The ideal candidate has 7+ years of real estate admin/transaction coordination experience, strong organizational skills, and a bachelor’s degree (preferred). The position emphasizes workflow leadership and client service excellence.

Qualifications

• 7+ years of administrative, Client Services, transaction coordination, or related real estate experience.
• Bachelor’s degree strongly preferred.
• Candidate should be highly organized, solutions-oriented, and able to balance individual production with team management in a fast-paced real estate environment.

Responsibilities

• Lead centralized Client Services team across multiple offices; provide guidance and escalation support.
• Coordinate assignments and prioritization of Client Services requests by deadlines and workload.
• Review work for accuracy and adherence to processes before delivery.
• Oversee listing and sales contract management, including communications with agents and clients.
• Maintain client and deal folders, reporting, and data accuracy across systems.
• Support onboarding and development of new Client Services staff and promote cross-office collaboration.

Skills

Real estate experience

Leadership

Organization

Client services

Transaction coordination

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Franklin Street in Tampa, FL is seeking a Client Services Senior Manager to lead centralized Client Services across offices. This role combines people management with transactional and administrative support for real estate teams.

The ideal candidate has 7+ years of real estate admin/transaction coordination experience, strong organizational skills, and a bachelor’s degree (preferred). The position emphasizes workflow leadership and client service excellence.