Senior Client Services Consultant

MetLife; BLOOMINGTON (MN); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement pension

401(k) with employer matching

Life insurance

Disability insurance

Paid time off

Job summary

The National Accounts Client Service Consultant at MetLife provides end-to-end administrative support and high-touch service to complex National Accounts clients in the United States. Working with Account Executives and internal teams, you will help manage relationships and ensure seamless day-to-day account administration.

You will apply product and industry knowledge to deliver consultative solutions, lead audits and RFPs, and collaborate across functions to meet client needs and support

Qualifications

• High School Diploma or equivalent with extensive insurance industry experience in account management.
• Proven client-facing account management expertise focused on service excellence.
• Excellent written and verbal communication and relationship-building skills.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Willingness to travel as needed.

Responsibilities

• Manage day-to-day service delivery and account administration for National Accounts clients.
• Serve as the primary client contact, coordinating communications, meetings, and relationships.
• Provide consultative support by recommending plan design and service solutions.
• Lead account audits, reporting, RFP responses, and cross-functional collaboration.
• Apply product knowledge to deliver exceptional client service and support business objectives.

Skills

Client management

Communication

Organizational skills

Insurance knowledge

Travel as needed

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Virtual collaboration tools

Job description

Description and Requirements

The Opportunity

The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.

Guided by our purpose - always with you, building a more confident future - and MetLife’s New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross‑functional collaboration, and meaningful impact on client satisfaction and retention.

Key Responsibilities* Manage day-to-day service delivery and account administration for complex National Accounts clients, partnering closely with Account Executives.* Serve as the primary client contact, coordinating communications, meetings, presentations, and ongoing relationship management.* Provide consultative support by recommending plan design, service solutions, and strategic account improvements to meet client needs.* Lead account audits, reporting, RFP responses, contract support, and cross-functional collaboration with internal stakeholders.* Apply deep product, industry, regulatory, and systems knowledge to deliver exceptional client service and support business objectives.

Required Qualifications

• High School Diploma or equivalent, with extensive insurance industry experience supporting account management and client service functions.
• Proven client-facing account management expertise with a strong commitment to delivering exceptional customer service.
• Excellent organizational, communication, and relationship-building skills, both written and verbal.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Solid knowledge of employee benefits, proficiency in Microsoft Office and virtual collaboration tools, commitment to continuous learning, and willingness to travel as needed.

Preferred Qualifications* Bachelor’s degree.* Experience supporting Disability insurance products.* Demonstrated ability to balance client expectations with organizational capabilities, project management skills, problem-solving, analytical thinking, attention to detail, and sound decision-making.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.References

Visible links1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf2. https://www.metlifecareers.com/ml/GreatPlaceToWork