Senior Client Services Associate for Financial Advisors

Raymond James; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymond James is seeking a Registered Client Service Associate to support Financial Advisors, their clients, and branch staff. You will handle high-volume client interactions across phone, email, in-person, and virtual channels, while organizing and tracking numerous tasks in a fast-paced environment.

The role focuses on onboarding, trading of discretionary and non-discretionary products, reporting, and client service delivery.

Qualifications

• High School Diploma and five years of financial services industry service experience, or equivalent combination as approved by HR.
• SIE required; SERIES 7 required; SERIES 63/65/66 as state requires; ability to obtain additional securities and advisory registrations if required.

Responsibilities

• Serves as first contact to service high volume daily interactions with clients via phone, in-person, virtual, and mailings.
• Helps manage and standardize best practices for activities like new client onboarding and large liquidity events.
• Trades discretionary and non-discretionary products; maintains models and tracks performance.
• Servicing of alternative investments and foreign accounts; setup and maintenance.
• May participate in live meetings with Financial Advisor and clients.
• Manages budgeting and tracking of Financial Advisor expenses.
• Creates reports to improve practice efficiencies and performance metrics.
• Onboards new clients and opens new accounts; researches client information.
• Ensures client information and documentation meet firm and regulatory requirements.
• Works independently and in a team to support financial advisors and branch office.
• May solicit orders from clients as directed by the Financial Advisor.
• Receives unsolicited orders and may enter trades as directed.
• Assists with marketing efforts including seminars and client-facing events.
• Engages in training and development to stay current on policies.
• Acts as mentor to junior team members and helps improve team workflow.

Skills

CRM software

Excel

Communication

Goal planning software

Education

High School Diploma

Tools

CRM platforms

Reporting tools

Job description

Raymond James is seeking a Registered Client Service Associate to support Financial Advisors, their clients, and branch staff. You will handle high-volume client interactions across phone, email, in-person, and virtual channels, while organizing and tracking numerous tasks in a fast-paced environment.

The role focuses on onboarding, trading of discretionary and non-discretionary products, reporting, and client service delivery.