Senior Client Services Associate – Financial Advisor Support

Cetera Financial Group; Pearl River (NY); On-site; USD 23,000 - 41,000; Full time

Job summary

Cetera Financial Group in Pearl River, NY is seeking an Administrative Support Specialist to assist Financial Advisors with daily investment practice operations and client service. You will prepare paperwork, process transactions, schedule meetings, and maintain client records while learning industry licenses.

You'll act as a liaison between advisors and clients, answer phones, prepare materials, and help with reports and presentations.

Qualifications

• Experience in an administrative or customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs.

Responsibilities

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
• Prepare and complete client paperwork and follow up tasks to support registered representative.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

Skills

Administrative support

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

AdviceWorks/SmartWorks

Redtail CRM

Job description

Cetera Financial Group in Pearl River, NY is seeking an Administrative Support Specialist to assist Financial Advisors with daily investment practice operations and client service. You will prepare paperwork, process transactions, schedule meetings, and maintain client records while learning industry licenses.

You'll act as a liaison between advisors and clients, answer phones, prepare materials, and help with reports and presentations.