Financial Services Client Support Specialist

Cetera Financial Group; New York, Northern (NY, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Cetera Financial Group seeks a Registered Sales Assistant to support registered representatives and clients. You will answer phones, schedule appointments, and prepare materials for meetings, while aiding in client illustrations, reports, and trade entries per client instructions without giving investment advice.

You will maintain compliant records and coordinate client reviews. The role emphasizes strong communication, time management, and meticulous organization within a FINRA-regulated

Qualifications

• Must have a high school diploma or GED.
• Experience in administrative or customer service roles.
• Strong time management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a liaison between registered representatives and clients under FINRA guidelines.
• Answer phones, schedule appointments, and prepare meeting materials.
• Assist reps in preparing client illustrations, graphs, charts, and reports.
• Prepare client paperwork and follow up tasks to support reps.
• Aid in entering trades as instructed, without giving sales recommendations.
• Engage with clients via phone, virtual visits, and in-person meetings.
• Schedule client reviews and organize follow-up meetings.
• Maintain compliant filing systems and notes in CRM systems.

Skills

Time management

Written and verbal communication

Client service

Education

High School Diploma or GED

FINRA Series 6/7 & 66 (or 63/65) licensing

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Cetera Financial Group seeks a Registered Sales Assistant to support registered representatives and clients. You will answer phones, schedule appointments, and prepare materials for meetings, while aiding in client illustrations, reports, and trade entries per client instructions without giving investment advice.

You will maintain compliant records and coordinate client reviews. The role emphasizes strong communication, time management, and meticulous organization within a FINRA-regulated