Senior Client Services Analyst

Gainwell Technologies LLC; Austin (TX); Remote; USD 56,000 - 79,000; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

Leadership academies

Technical development academies

Learning opportunities

Job summary

Gainwell Technologies LLC is seeking a Senior Client Services Analyst to deliver comprehensive support to FraudCapture client users. You will train users, develop help documentation and training videos, and serve as the first point of contact for issues and escalations.

Ideal candidates have 3+ years detecting healthcare fraud and 2+ years in customer service, with strong communication skills and the ability to create training materials. Remote work across the United States is supported.

Qualifications

• 3+ years of experience detecting and investigating healthcare fraud.
• 2+ years providing excellent customer service and capable of handling conflict resolution.
• Excellent written and verbal communication skills with the ability to tailor explanations and create training materials.
• Desirable certification: Certified Fraud Examiner (CFE).
• Experience with Medicaid Management Information Systems (MMIS).

Responsibilities

• Deliver comprehensive support to FraudCapture client users.
• Conduct user training sessions and develop training materials (articles and videos).
• Act as the client’s first point of contact for issues and escalations.
• Troubleshoot to determine if issues are system-related or user-driven.
• Collaborate with clients and product teams to collect requirements and communicate progress.

Skills

Fraud detection

Customer service

Troubleshooting

Training materials

Communication

Education

Certified Fraud Examiner (CFE)

MMIS experience

Tools

MMIS systems

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Senior Client Services Analyst, Customer Support, is responsible for delivering comprehensive support to our FraudCapture® client users. This role focuses on gaining a deep understanding of each client’s business needs and how they interact with our solution. Responsibilities include conducting user training sessions, developing, and maintaining help documentation and training materials—including articles and videos—and promoting strong customer engagement. In this position, you will act as the client’s first point of contact for issues and escalations. This includes performing initial troubleshooting to determine whether a reported issue is related to the system or due to user error or knowledge gaps.

Your role in our mission

Ensures client retention through delivery of exceptional service and supportMaintains technical understanding and competency in the solution features being deliveredAssiststhe customer in resolving complex technical problems on a primary account by providing guidanceregardingsoftware and hardware problems. Resolves and/orrefers highly complextechnical problems asappropriate.Works with theclients andproduct teams to collect requirements on behalf of the clients.Maintains routine communication with assigned clientsEffectively communicate workload prioritization and progress to all interested parties.Participate in client discussions and effectively represent subjectexpertiseUnderstand,identify, and communicate projectprogress,details,and dependencies to Manager

What we're looking for

3+ years of experience detecting and investigating healthcare fraud2+ years providing excellent customer service and capable of handling conflict resolution scenarios in person, over the phone, and through email.Excellent understanding of how investigative teams use systems to do their work and comfortable troubleshooting and resolving technical issues.Excellent written and verbal communication skills with the ability to tailor explanations to different technical levels and creating training materials (e.g., written documents, videos, presentations)Ability to work independently, manage multiple priorities simultaneously, thrive in a demanding environment, and possess a strong work ethic and high level of professionalism.Desired QualificationsCertified Fraud Examiner (CFE)Experience with Medicaid Management Information Systems (MMIS)

What you should expect in this role

Fully remote opportunity with theoptionto work anywhere within the United StatesRequires the ability to communicate and exchange informationRequires the ability to comprehend and interpret complex documents and dataMay be required to travel at least 10% of time based on business needsVideo cameras must be used during all interviews, as well as during the initial week of orientation

The Deadline to submit applications for this posting is
October 30, 2026.

The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.