Client Engagement Manager

Gainwell Technologies LLC; Austin (TX); Remote; USD 53,000 - 76,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Flexible vacation policy

Leadership and technical development

Job summary

Gainwell Technologies is seeking a Client Engagement Manager to drive contract management, client relationships, and revenue growth for health care clients. You will oversee project delivery, coordinate with internal teams, and help upsell services while ensuring client satisfaction.

The role involves remote work with quarterly travel and supporting west coast clients as needed. Requires a bachelor’s degree or 5+ years of relevant experience in healthcare or client services.

Qualifications

• Bachelor’s degree required; or 5+ years in lieu of a degree.
• Experience in health insurance or healthcare settings preferred.
• Background in client services, customer success, or business administration.
• Experience with large-scale client relationships.

Responsibilities

• Manage client contracts and relationships to meet contractual commitments.
• Lead revenue-generating activities and upsell services to existing clients.
• Prepare and monitor budgets and revenue expectations for assigned clients.
• Develop project approaches and implementation plans with clients.
• Oversee development and implementation; report progress to leadership.
• Identify opportunities to grow revenue and strengthen client satisfaction.
• Support sales opportunities and assist in proposal development.

Education

Bachelor's degree

Job description

Put your passion to work and grow your career by learning from healthcare innovators and mentors. By joining our team, you’ll work with industry pioneers who do incredible things to move healthcare forward. From day one, you’ll work on exciting projects that make a meaningful impact on people’s lives. You’ll also have incredible opportunities to learn and develop your skills by joining a collaborative team that celebrates and embraces our differences. We have comprehensive leadership and technical development academies to help build your skills and fulfill your career aspirations.

Summary

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments.
• Responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.
• Prepares & monitors budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments and operations staff.
• Handles client(s) invoicing & accrual tracking.
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.

What we're looking for

• Bachelor’s degree required
• OR5+ years of relevant professional experience in lieu of a bachelor’s degree

Preferred experience in one or more of the following areas:

• Health insurance or healthcare-related industries
• Client services, customer success, or business administration
• Healthcare policy, regulations, or compliance
• Highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services)
• Large-scale client relationship management or strategic account management

What you should expect in this role

• Remote
• Quarterly travel
• Ability to support west coast clients in PST as needed.

Applications for this role will be accepted until 10/19/2026.

The pay range for this position is$52,900.00-$75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• a 401(k) employer match
• comprehensive health benefits
• educational assistance
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.