Senior Client Service Pro: Renewals, Mentorship & Growth

Jewelers Mutual Insurance Group; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Generous paid time off

401(k) matching

Paid volunteer time

Job summary

A leading insurance provider in New York seeks a Senior Client Service Representative to provide exceptional service to clients. The role involves mentoring junior staff, managing policy renewals, and ensuring a high standard of client satisfaction. Candidates should have over 4 years of experience in insurance, a valid Property & Casualty insurance license, and strong communication skills. Competitive compensation and benefits are included with the potential for performance bonuses.

Qualifications

• 4+ years of experience in insurance client service or related roles preferred.
• Active Property & Casualty insurance license is required.
• Advanced knowledge of insurance products and regulatory requirements.

Responsibilities

• Mentor and coach junior CSR staff for development.
• Retain clients by building strong relationships and managing policy renewals.
• Deliver high-quality service and resolve client inquiries promptly.

Skills

Client service

Communication

Time management

Detail-oriented

Education

High school diploma or equivalent

Property & Casualty insurance license

Job description

A leading insurance provider in New York seeks a Senior Client Service Representative to provide exceptional service to clients. The role involves mentoring junior staff, managing policy renewals, and ensuring a high standard of client satisfaction. Candidates should have over 4 years of experience in insurance, a valid Property & Casualty insurance license, and strong communication skills. Competitive compensation and benefits are included with the potential for performance bonuses.