Senior Insurance Client Success & Renewals Lead

Jewelers Mutual Group; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Generous paid time off

401(k) matching

Charitable gift matching

Paid volunteer time

Job summary

Jewelers Mutual Group in New York seeks a Senior Client Service Representative to deliver exceptional client services. In this role, you'll mentor junior staff, manage policy renewals, and ensure compliance while enhancing client satisfaction.

Ideal candidates should have 4+ years in insurance client service, strong insurance knowledge, and effective communication skills. You'll benefit from competitive compensation, a collaborative culture, and opportunities for professional growth.

Qualifications

• 4+ years of experience in insurance client service, with success in managing complex accounts.
• Active Property & Casualty insurance license required.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Mentor and coach junior CSR staff to enhance team performance.
• Facilitate policy renewals and communicate with clients about options.
• Ensure client satisfaction by delivering high-quality service.

Skills

Client relationship management

Mentorship

Insurance knowledge

Communication skills

Process improvement

Education

High school diploma or equivalent

CISR or CIC designation

Tools

Agency-specific software

Job description

Jewelers Mutual Group in New York seeks a Senior Client Service Representative to deliver exceptional client services. In this role, you'll mentor junior staff, manage policy renewals, and ensure compliance while enhancing client satisfaction.

Ideal candidates should have 4+ years in insurance client service, strong insurance knowledge, and effective communication skills. You'll benefit from competitive compensation, a collaborative culture, and opportunities for professional growth.