Senior Client Service Manager - Personal Lines Insurance Leader

US Diversity Job Search; Greensboro (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Service Senior Manager to lead the Personal Lines account management team and deliver high-quality client service. You will mentor staff, coordinate workloads, and partner with colleagues to retain clients and grow personal lines business.

You will serve as a primary contact for clients, prospects, producers, and internal teams, ensuring compliance and driving sales support while delivering best-in-class service across North America.

Qualifications

• Lead, train, mentor, and oversee performance for an account management team.
• Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs.
• Partner with account management colleagues to support client retention efforts and generate new personal lines business.
• Contribute to the execution of growth and retention strategies and support achievement of sales goals.
• Build and maintain strong relationships with clients, prospects, producers, and internal client service teams.
• Serve as a primary point of contact for clients, responding to complex questions and resolving escalated service issues.
• Deliver best-in-class client service to enhance the overall client experience and strengthen client loyalty.
• Maintain a strong understanding of changing market conditions, industry trends, and client needs.
• Ensure compliance with all applicable regulatory, professional, and transparency standards in all client and business interactions.

Responsibilities

• Lead and mentor account management team.
• Coordinate workload to ensure coverage for client needs.
• Partner with colleagues to support retention and grow personal lines business.
• Contribute to growth and retention strategies and help meet sales goals.
• Build strong relationships with clients, prospects, producers, and internal teams.
• Act as primary client contact and resolve escalated service issues.
• Deliver exceptional client service and enhance client loyalty.
• Monitor market trends and regulatory changes to keep client needs compliant.

Skills

Account management

Team leadership

Mentoring

Client relationship management

Sales support

Regulatory compliance

Workload coordination

Tools

CRM software

Job description

Senior Client Service ManagerOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Senior Manager at MMA.Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.

As our Client Service Senior Manager on the Personal Lines team, you'll be responsible for a personal lines account management team to deliver high-quality client service, support business growth, and achieve retention objectives. This role oversees team performance, staffing, and workload distribution while fostering talent development through training and mentoring. The position also serves as a key relationship manager for clients, prospects, producers, and internal stakeholders, addressing complex client needs and supporting sales and retention strategies in alignment with compliance and professional standards.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Lead, train, mentor, and oversee performance for an account management team.
• Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs.
• Partner with account management colleagues to support client retention efforts and generate new personal lines business.
• Contribute to the execution of growth and retention strategies and support achievement of sales goals.
• Build and maintain strong relationships with clients, prospects, producers, and internal client service teams.
• Serve as a primary point of contact for clients, responding to complex questions and resolving escalated service issues.
• Deliver best-in-class client service to enhance the overall client experience and strengthen client loyalty.
• Maintain a strong understanding of changing market conditions, industry trends, and client needs.
• Ensure compliance with all applicable regulatory, professional, and transparency standards in all client and business interactions.

These additional qualifications are a plus, but not required to apply:

• At least 3 years of management experience recommended
• Property & Casualty License
• Personal Lines Insurance experience

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.