Senior Client Service Manager

AI Digital (United States); United States; À distance; USD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Remote work

Unlimited PTO

Growth-focused environment

Team events

Health insurance

ClassPass coverage

Résumé du poste

AI Digital is seeking an experienced Client Service Manager to lead and grow key client relationships across campaigns. You will serve as the daily contact, ensuring satisfaction from onboarding through ongoing management.

You will partner with the Ad Operations team, deliver detailed reporting with actionable insights, mentor junior managers, and stay ahead of industry trends to optimize results. This fully remote role emphasizes trust, ownership, and outcomes.

Qualifications

• 6+ years in client service or account management within an advertising agency.
• Proven track record in managing and growing client accounts.
• Strong understanding of advertising industry trends and best practices.
• Excellent communication and presentation skills.
• Strong leadership and team management abilities.

Responsabilités

• Manage and cultivate multiple client relationships as the daily contact throughout campaigns, ensuring satisfaction.
• Bridge clients with the Ad Operations team for onboarding, launches, and ongoing management.
• Deliver comprehensive reporting with actionable insights to clients.
• Proactively address client needs and resolve issues before they arise.
• Multitask across multiple campaigns to meet deliverables on time and within budget.
• Collaborate with internal teams to drive campaign success and leverage resources.
• Lead client-facing calls with strategies, results, and recommendations.
• Stay updated on industry trends to inform clients of developments that can enhance campaigns.
• Mentor junior Client Service Managers.

Connaissances

VIP client management

Account growth

Advertising trends

Communication

Leadership

Description du poste

What You'll Do

• Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
• Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
• Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
• Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
• Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
• Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.
• Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
• Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
• Function as a mentor/team lead for more junior Client Service Managers.

Must-have

• 6+ years of experience in client service or account management within an advertising agency.
• Proven track record in managing and growing client accounts.
• Strong understanding of advertising industry trends and best practices.
• Excellent communication and presentation skills.
• Strong leadership and team management abilities.

What You Get

• Competitive salary that values your expertise.
• Work from anywhere: fully remote to suit your lifestyle.
• Unlimited PTO that we actually encourage you to use — for adventures, recovery, or just because.
• Growth-focused environment: access to learning resources and clear pathways for growth.
• Fun team events: from virtual pasta-making to yoga sessions, we make remote feel close.
• A culture of trust: we cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
• Health insurance and ClassPass coverage: supporting your well-being both inside and outside of work.

Hiring Flow

• Screening (30 minutes): an initial conversation with a recruiter to get to know you and your background.
• Test Assignment (3 days): a task designed to evaluate your technical skills.
• Team Interview (up to 45 minutes): a meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows.
• Final Interview (Up to 60 minutes): meet with the Team Lead for an in-depth discussion of your experience and skills.
• Offer: if successful, you’ll receive an offer to join our team.