Senior Client Service Associate

TCWGlobal; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Job summary

TCWGlobal, a fiduciary financial planning and investment management firm, seeks a Sr. Client Service Associate to lead daily operations, optimize workflows, and support client service delivery.

The role balances hands-on execution with strategic operational guidance in a wealth management environment. The ideal candidate has 5+ years in financial services, strong client service and office leadership experience, and a solid understanding of advisory operations.

Qualifications

• 5+ years in financial advisory, wealth management, or financial services.
• Experience in client service, operations, or team leadership.
• Strong understanding of advisory firm operations and admin processes.

Responsibilities

• Oversee client onboarding to ensure accuracy and timeliness.
• Monitor client service requests and follow-up items.
• Establish and maintain service standards for response times and communication quality.
• Resolve escalated client service issues professionally and promptly.
• Support advisors with client meeting preparation, documentation, and follow-up.
• Maintain CRM workflows and operational processes.
• Identify opportunities for automation, integration, and system improvements.
• Coordinate new technology implementations or enhancements.

Skills

Client service leadership

Operations management

Wealth management

Multi-priority handling

Education

Bachelor's degree in business/finance

Tools

CRM systems (Redtail/Wealthbox/Salesforce)

Portfolio management platforms (Orion/Tamarac/Black Diamond/Advyzon)

Financial planning tools (eMoney/MoneyGuidePro/RightCapital)

Custodial platforms (Schwab/Fidelity/Pershing)

Job description

We are a fee-only fiduciary financial planning and investment management firm focused on delivering highly personalized advice and an exceptional client experience. We help clients make smarter financial decisions through thoughtful planning, long-term relationships, and a simple, technology-enabled process.

We are growing and looking for a highly organized, proactive operations leader who can help us scale while maintaining the high-touch client service our firm is built on.

About the Role

The Sr. Client Service Associate will serve as a key operational leader for the firm. This person will assist with day-to-day operations, improve workflows, support client service delivery, manage systems and vendor relationships and provide direct support to firm leadership.

The ideal candidate has experience in wealth management, financial advisory, financial services, or an RIA environment and is comfortable balancing hands-on execution with strategic operational support.

What You’ll Do

Client Service & Experience:

• Oversee the client onboarding process to ensure accuracy and timeliness
• Monitor client service requests and follow-up items
• Establish and maintain service standards for response times and communication quality
• Resolve escalated client service issues professionally and promptly
• Support advisors with client meeting preparation, documentation, and follow-up
• Help ensure every client touchpoint reflects the firm’s fiduciary, client-first approach
• Oversee firm systems, including CRM, portfolio management, financial planning, and custodial platforms
• Maintain CRM workflows and operational processes
• Identify opportunities for automation, integration, and system improvements
• Coordinate new technology implementations or enhancements

Leadership & Executive Support

• Manage executive calendars and scheduling
• Coordinate client meetings, internal meetings, travel, and external commitments
• Prepare meeting agendas, materials, and follow-up items
• Help leadership prioritize daily, weekly, and long-term activities
• Assist with special projects and business initiatives

What We’re Looking For

Required Experience

• 5+ years of experience in a financial advisory, wealth management, RIA, or financial services environment
• Experience in client service, operations, office management, or team leadership
• Strong understanding of advisory firm operations, client service workflows, and administrative processes
• Ability to manage multiple priorities in a fast-paced, client-focused environment

Preferred Experience

• Experience working within an RIA or fiduciary advisory firm
• Experience supporting advisors, executives, or firm leadership
• Familiarity with compliance processes, recordkeeping, audits, or regulatory filings
• Experience improving workflows, documenting procedures, or implementing operational processes

Experience with any of the following platforms is preferred:

• CRM systems such as Redtail, Wealthbox, or Salesforce
• Portfolio management platforms such as Orion, Tamarac, Black Diamond, or Advyzon
• Financial planning tools such as eMoney, MoneyGuidePro, or RightCapital
• Custodial platforms such as Schwab, Fidelity, or Pershing

Education

• Bachelor’s degree in business, finance, management, or a related field preferred