Client Services Manager

AG Foundry - Recruiting & Staffing; Wayne (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

AG Foundry - Recruiting & Staffing seeks an organised operations leader to oversee a fiduciary financial advisory firm's Client Services team. You will manage onboarding, advisor support, compliance coordination, and retirement plan service delivery to build scalable systems that empower advisors and staff.

Responsibilities include leading client experience, documenting workflows, coordinating plan onboarding, and improving processes while ensuring regulatory alignment and strong client service

Qualifications

• Bachelor's degree or equivalent experience.
• FINRA Series 7, 63, and/or 65.
• 5+ years in wealth management, retirement plan consulting, or financial services operations.
• Experience with client onboarding, account opening, and CRM systems.
• Strong project management, organization, and communication skills.

Responsibilities

• Own the client journey from onboarding through ongoing service.
• Manage and coach the Client Services team; build and document workflows and SOPs.
• Support advisors with account maintenance, money movement, trade processing, portfolio rebalancing, RMDs, and planning prep.
• Coordinate plan onboarding, provider/recordkeeper proposals, fee and investment benchmarking, fiduciary documentation, and annual service calendars.
• Ensure documentation and processes meet firm and regulatory standards; partner with compliance on ongoing requirements.
• Prepare advisors for client and prospect meetings; assist with proposals and presentation materials.
• Coach and develop the team; drive continuous improvement in systems and workflows.

Skills

Project management

Organization

Communication

Client onboarding

CRM systems

Education

Bachelor's degree or equivalent experience

FINRA Series 7/63/65

Tools

CRM systems

Job description

A well-established, fee-based fiduciary financial advisory firm serving high-net-worth individuals, business owners, and retirement plan sponsors. Our client provides comprehensive wealth management, retirement plan consulting, and financial planning services, and are experiencing steady growth.

We're seeking a highly organized, client-focused operations leader to oversee their Client Services team and serve as the operational bridge between advisors, operations, and clients. This role owns client onboarding, advisor support, compliance coordination, investment operations support, retirement plan service delivery, and team leadership building scalable systems that let advisors and staff perform at their best.

Responsibilities:

• Client Experience: Own the client journey from onboarding through ongoing service; serve as a key point of contact; ensure requests are handled accurately and promptly.
• Operations Leadership: Manage and coach the Client Services team; build and document workflows and SOPs; track service metrics and capacity to maintain consistent service levels.
• Wealth Management Support: Support advisors with account maintenance, money movement, trade processing, portfolio rebalancing, RMDs, and financial planning prep using standard industry CRM and planning tools.
• Retirement Plan Operations: Coordinate plan onboarding, provider/recordkeeper proposals, fee and investment benchmarking, fiduciary documentation, and annual service calendars to keep plans audit-ready.
• Compliance & Risk: Ensure documentation and processes meet firm and regulatory standards; partner with compliance on ongoing requirements.
• Advisor Support: Prepare advisors for client and prospect meetings; assist with proposals and presentation materials.
• Leadership: Coach and develop the team; foster accountability and a solutions-oriented culture; drive continuous improvement in systems and workflows.

Qualifications:

Required

• Bachelor's degree or equivalent experience.
• FINRA Series 7, 63, and/or 65.
• 5+ years in wealth management, retirement plan consulting, or financial services operations.
• Experience with client onboarding, account opening, and CRM systems.
• Strong project management, organization, and communication skills.