Senior Client Service Associate

Wealth Enhancement Group, LLC; Milwaukee (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with match

Paid time off and holidays

Tuition reimbursement

Life and AD&D insurance

Wellness programs

Paid parental leave

Job summary

Wealth Enhancement Group, LLC is seeking a Senior Client Service Associate to support the Client Service Team in our Milwaukee, WI office. This on-site role focuses on onboarding, account setup, and client relationship tasks, serving as the liaison between clients and the Financial Advisor.

The position requires 4–7+ years in client service within a wealth management setting, a Bachelor’s degree, and proficiency with Salesforce and Microsoft Office.

Qualifications

• Bachelor’s degree in business, finance, economics or related field preferred.
• 4-7+ years of client service experience at an RIA, broker dealer, or similar wealth management firm required.
• Familiarity with account brokerage paperwork and terms (RMD, QCD, IRA, ACH) preferred.
• Strong interpersonal skills and attention to detail.
• Proficient with Microsoft Office; Salesforce experience a plus.

Responsibilities

• New Client Onboarding: Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers.
• Ensures accurate completion of prospect/new client paperwork/set up.
• Maintains Salesforce database and client files.
• Record incoming assets to the appropriate blotting tool.
• Research and follow up on issues with Broker/Dealer, Wealth Enhancement Operations, and vendors.
• Lead and implement the client service model for the team and FA.
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations.
• Prepare for client meetings and reviews.

Skills

Client service

Salesforce

Microsoft Office

Wealth management

Attention to detail

Education

Bachelor's degree in business/finance

Tools

Salesforce CRM

Microsoft Excel

Job description

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

Team Sadoff in our Milwaukee, WI office is looking for a Senior Client Service Associate to join the Client Service Team as a liaison between the client and the Financial Advisor (FA).

You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

This is an on-site position.

In the spirit of pay transparency, we would like to share the base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits.

Primary Job Functions

• New Client Onboarding Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
• Ensures accurate completion of prospect/new client paperwork/set up
• Maintains Salesforce database and client files (Filing, copies, data input)
• Record incoming assets to the appropriate blotting tool
• Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Operations, and vendors
• Client Relationship Management Support Senior Vice President (FA), the Client Service Team, and clients by leading and implementing the client service model
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Client Review Preparation and Follow Up
• Gather client data and may prepare the materials for client meetings and reviews
• Support client service functions for all teams as requested
• Completes any review follow up needs for client
• Team and Corporate Support
• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Education/Qualifications

• Bachelor’s degree in business, finance, economics or related field preferred (or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and education)
• 4-7+ years of client service experience at an RIA, broker dealer, or similar wealth management firm required
• Financial administration experience is a plus
• Familiarity with account brokerage paperwork and terms (such as RMD, QCD, IRA, ACH, etc.) preferred
• Strong interpersonal skills required to develop team and client relationships
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office required
• Schwab and Fidelity platform experience a plus
• Salesforce experience a plus
• Adobe experience is a plus

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living, and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at the individual contributor level is $51,450.00 to $84,000.00. However, the base salary range bolded above ($60,000.00 to $70,000.00) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.

You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans.

This organization participates in E-Verify.

We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Your personal information is handled in accordance with applicable data protection laws.

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

Wealth Enhancement Careers