Senior Client Service Associate

Wealth Enhancement; Milwaukee (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account with employer

Life and AD&D insurance

Short-term and long-term disability

401k with match and profit sharing

Paid time off and holidays

Tuition reimbursement

Job summary

Wealth Enhancement in Milwaukee, WI is seeking a Senior Client Service Associate to join the Client Service Team as a liaison between clients and the Financial Advisor. You will handle onboarding, paperwork, and client review preparation, ensuring accurate data and smooth service delivery.

The role is on-site, with a starting base salary range of $60,000 to $70,000, exclusive of bonuses and benefits. Applicants are encouraged to share compensation expectations.

Qualifications

• Bachelor’s degree preferred (or equivalent demonstrated through work/education)
• 4-7+ years of client service experience at a wealth management firm required
• Familiarity with account brokerage paperwork and terms (RMD, QCD, IRA, ACH) preferred
• Strong interpersonal, attention to detail, and problem-solving skills; ability to meet deadlines

Responsibilities

• Facilitate new account set up at custodial level; follow up on fund transfers
• Ensures accurate completion of prospect/new client paperwork/set up
• Maintains Salesforce database and client files (Filing, copies, data input)
• Record incoming assets to the appropriate blotting tool
• Research and follow up on issues with Broker/Dealer, Wealth Enhancement Operations, and vendors
• Support Senior Vice President and the Client Service Team by leading and implementing the client service model
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Gather client data and may prepare materials for client meetings and reviews
• Support client service functions for all teams as requested
• Completes any review follow up needs for client
• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Skills

Interpersonal skills

Attention to detail

Problem solving

Time management

Microsoft Office

Communication skills

Education

Bachelor’s degree in business/finance/economics

4-7+ years client service experience

Tools

Salesforce

Schwab platform

Fidelity platform

Adobe

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

Team Sadoff in our Milwaukee, WI office is looking for a Senior Client Service Associate to join the Client Service Team as a liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

This is an on-site position. In the spirit of pay transparency, we would like to share the base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

New Client Onboarding

• Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
• Ensures accurate completion of prospect/new client paperwork/set up
• Maintains Salesforce database and client files (Filing, copies, data input)
• Record incoming assets to the appropriate blotting tool
• Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Operations, and vendors

Client Relationship Management

• Support Senior Vice President (FA), the Client Service Team, and clients by leading and implementing the client service model
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

Client Review Preparation and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews
• Support client service functions for all teams as requested
• Completes any review follow up needs for client

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Education/Qualifications

• Bachelor’s degree in business, finance, economics or related field preferred (or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and education)
• 4-7+ years of client service experience at an RIA, broker dealer, or similar wealth management firm required
• Financial administration experience is a plus
• Familiarity with account brokerage paperwork and terms (such as RMD, QCD, IRA, ACH, etc.) preferred
• Strong interpersonal skills required to develop team and client relationships
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office required
• Schwab and Fidelity platform experience a plus
• Salesforce experience a plus
• Adobe experience is a plus

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living, and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at the individual contributor level is $51,450.00 to $84,000.00. However, the base salary range bolded above ($60,000.00 to $70,000.00) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.