Client Service Associate

Wealth Enhancement; Mayfield (OH); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contribution

AD&D insurance

Disability insurance

401k with match

PTO 18 days

Paid holidays

Parental leave

Tuition reimbursement

Job summary

Wealth Enhancement’s Cleveland, OH area office is seeking a Client Service Associate to act as the liaison between clients and the Financial Advisor. You’ll manage client paperwork, account setup, and service requests, with a path to support across teams.

The role is hybrid (in-office four days/week) with a starting base salary of $50,000–$60,000, plus a discretionary bonus plan. Strong organization, communication, and AI-tool proficiency are valued assets.

Qualifications

• Bachelor’s degree or equivalent preferred.
• 2+ years of financial administration experience preferred.
• 2+ years of customer service/administrative experience preferred.
• Strong interpersonal skills required to develop team and client relationships.
• Professional presence and communication skills.
• Strong attention to detail and process.
• Proficient with Microsoft Office required; Salesforce experience a plus.
• Schwab and Fidelity experience is a plus.
• Proficient at using AI and digital tools.

Responsibilities

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model.
• Facilitate new account set up at the custodial level; follow up on fund transfers.
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect/new client paperwork and set up.
• Maintain Salesforce database and client files (filing, copies, data input).
• Research and follow up on issues with custodians, vendors, and Wealth Enhancement operations.
• Learn company product suitability guidelines, financial operational processes, and financial sales processes.
• Support client service functions for all teams as requested.
• Use approved AI and digital tools to improve service quality and efficiency.
• Identify and elevate inaccurate information and knowledge gaps, or issues related to digital tools.

Skills

Interpersonal skills

Communication skills

Attention to detail

Problem solving

Microsoft Office

Salesforce

Schwab/Fidelity experience

AI tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Office

AI tools

Job description

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Cleveland, OH (Mayfield Village) office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. We are also open to this position sitting in our Hartford, CT office.

This is a hybrid position (typically in-office 4 days each week). In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000.00 to $60,000.00, exclusive of bonuses and benefits. This role is also eligible for a discretionary performance-based bonus plan.

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Associate level is $42,500.00 to $63,750.00. However, the base salary range bolded above ($50,000.00 to $60,000.00) is what we expect to pay as a starting range for this position.

Primary Job Functions

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model
• Facilitate new account set up at the custodial level; follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect/new client paperwork and set up
• Maintain Salesforce database and client files (filing, copies, data input)
• Research and follow up on any issues with the custodians, vendors, and Wealth Enhancement operations department
• Learn company product suitability guidelines, financial operational processes, and financial sales processes
• Support client service functions for all teams as requested

Improve Service Quality by Using AI and Digital Tools

• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment
• Identify and elevate inaccurate information and knowledge gaps, or issues related to digital tools

Education/Qualifications

• Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 2+ years of financial administration experience preferred
• 2+ years of customer service/administrative experience preferred
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office required
• Salesforce experience a plus
• Schwab and Fidelity experience is a plus
• Proficient at using AI and digital tools

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.