Senior Client Resolution Lead – Investments

Bank of America; Pennington (NJ); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits eligible

Job summary

Bank of America is seeking a Sr. Resolution Manager to provide expert service resolution, research, and follow-up for complex client issues. You will de-escalate, coach teammates, and drive world-class service while identifying operational improvements across Client Services.

The role emphasizes proactive client education, cross-team collaboration (CIOS, MLSN, back office), and strong leadership in resolving problems independently or with partners. 40-hour week with first shift.

Qualifications

• Time required in job = 1 year from date training completed
• Series 7, 66 required
• Ability to problem solve and find solutions in a self-sufficient manner
• Ability to de-escalate and turn negative client experiences into positive ones

Responsibilities

• Serve as central point for issue resolution within Client Services
• Resolve client needs through point of call resolution, client outreach, and active floor support for Client Services teammates
• Identify and drive operational excellence initiatives to improve the overall client experience for Client Services

Skills

Account Management

Attention to Detail

Customer and Client Focus

Oral Communications

Trading

Active Listening

Critical Thinking

Decision Making

Emotional Intelligence

Result Orientation

Client Experience Branding

Client Solutions Advisory

Prioritization

Referral Identification

Written Communications

Job description

Bank of America is seeking a Sr. Resolution Manager to provide expert service resolution, research, and follow-up for complex client issues. You will de-escalate, coach teammates, and drive world-class service while identifying operational improvements across Client Services.

The role emphasizes proactive client education, cross-team collaboration (CIOS, MLSN, back office), and strong leadership in resolving problems independently or with partners. 40-hour week with first shift.