Senior Client Relationship & Service Leader

Cathay Bank; El Monte (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Comprehensive medical insurance

401(k) with company contributions

Flexible spending accounts

Job summary

Cathay Bank is looking for an AVP/VP, Client Service Manager in El Monte, California. In this role, you will manage relationships with commercial clients and ensure exceptional client service. Responsibilities include transaction execution, client onboarding, and developing strategies for client retention.

Ideal candidates will have 3-5 years of relevant experience and a degree in a business-related field. The position offers a competitive salary, ranging from $80K to $115K per year, based on expertise.

Full-time employees also receive a robust benefits package, including medical, dental, and 401(k) plans.

Qualifications

• 3-5 or more years of experience at a mid-size or large lending institution in a similar role.
• Experience with FIS Platform preferable but not required.
• Strong knowledge of banking operations, treasury management, credit products, and underwriting guidelines.

Responsibilities

• Establish relationships with commercial clients and provide exceptional service.
• Execute transactions focusing on operational excellence and due diligence.
• Manage complex client servicing needs and provide prompt follow-up.

Skills

Strong professional verbal, written, and presentation skills

Strong interpersonal and customer service skills

Ability to manage, prioritize, and plan

Education

College degree in business-related discipline

Tools

Windows-based applications (Excel, Word, Power Point, Adobe)

CRM and Lending Systems

Job description

Cathay Bank is looking for an AVP/VP, Client Service Manager in El Monte, California. In this role, you will manage relationships with commercial clients and ensure exceptional client service. Responsibilities include transaction execution, client onboarding, and developing strategies for client retention.

Ideal candidates will have 3-5 years of relevant experience and a degree in a business-related field. The position offers a competitive salary, ranging from $80K to $115K per year, based on expertise.

Full-time employees also receive a robust benefits package, including medical, dental, and 401(k) plans.