Senior Client Relationship Manager

City National Bank; Los Angeles, Northern (CA, KY); Hybrid; USD 72,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development

Time off (vacation/sick)

Fertility benefits

Recruitment team support

Employee resource groups

Job summary

City National Bank in Los Angeles seeks a Manager - Client Senior to lead branch sales efforts, elevate client service, and uphold branch operations. You will hire, develop, and coach internal sales/service staff, drive cross-sell opportunities, and ensure regulatory compliance across the branch.

You will guide teams, build client relationships, and work with partners to deliver banking solutions while managing risk and maintaining operational integrity.

Qualifications

• Minimum 5 years of direct client service experience required.
• Minimum 5 years' experience in a banking environment required.
• Minimum 5 years of supervisory or management experience required.
• SAFE Act Registration; Must be in good standing under the Safe Act and registered/licensed with NMLS.
• Excellent knowledge of Bank policies and procedures and regulatory compliance.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational and time management skills and ability to prioritize work.
• Strong leadership and team building skills.

Responsibilities

• Proactively guides colleagues and teams to achieve results and develop them.
• Ensures products and sales/services training is completed to provide clients with appropriate solutions.
• Responsible for managing and conducting annual reviews for the internal sales/service team.
• Acts as a champion for clients and colleagues providing exemplary service.
• Partners with CNB colleagues to support client retention and promote solutions.
• Supports sales/service colleagues, RM’s, and managers in building and maintaining branch client relationships.
• Works with business partners to deliver solutions to maintain and grow client relationships.
• Recognizes cross-selling opportunities to maximize branch profitability.
• Leads and manages internal sales process including outbound calling and client visits.
• Oversees operational integrity and risk management; audits branch operations.

Skills

Leadership

Communication skills

Team management

Regulatory compliance

Education

Safe Act Registration

Job description

City National Bank in Los Angeles seeks a Manager - Client Senior to lead branch sales efforts, elevate client service, and uphold branch operations. You will hire, develop, and coach internal sales/service staff, drive cross-sell opportunities, and ensure regulatory compliance across the branch.

You will guide teams, build client relationships, and work with partners to deliver banking solutions while managing risk and maintaining operational integrity.