Senior Client Relationship & Growth Specialist

Hanover Bank; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance and AD&D

401(k) Plan with Company Match

Paid Personal Time Off (PTO)

Annual Performance Bonuses

Job summary

Hanover Bank is seeking a Senior Client Service Associate Floater to enhance client experience by delivering exceptional service, promoting bank products, and supporting branch operations. The role handles teller functions, new accounts, deposits, withdrawals, and transfers, both in-person and with partners, while leading in the AMs absence.

You will proactively' engage clients, develop relationships, and drive growth through outbound outreach, cross-selling, and strong product knowledge in a

Qualifications

• High school diploma or GED.
• Minimum of two (2) years of banking experience required.
• Supervisory experience preferred.

Responsibilities

• Serve as a proactive ambassador of the Bank by engaging clients in meaningful financial conversations.
• Execute outbound calling and outreach to deepen relationships, generate appointments, and grow deposits.
• Identify cross-sell opportunities and refer clients to suitable products and partners.
• Build a robust client opportunities pipeline with regular follow-ups.
• Contribute to branch sales by meeting individual goals for contacts, appointments, referrals and growth.
• Participate in community events and in-branch sales initiatives.

Skills

Multitasking

Professional demeanor

Communication skills

MS Excel

MS Word

MS Outlook

Professional attire

Education

High School Diploma or GED

Tools

MS Excel

MS Word

MS Outlook

Job description

Hanover Bank is seeking a Senior Client Service Associate Floater to enhance client experience by delivering exceptional service, promoting bank products, and supporting branch operations. The role handles teller functions, new accounts, deposits, withdrawals, and transfers, both in-person and with partners, while leading in the AMs absence.

You will proactively' engage clients, develop relationships, and drive growth through outbound outreach, cross-selling, and strong product knowledge in a