Senior Client Partnerships Lead

Socket.dev; New York (NY); Hybrid; USD 83,000 - 100,000; Full time

Job summary

UnitedMasters, Inc. in New York is seeking a Business Supervisor to lead day-to-day client partnerships across multiple workstreams, translate business needs into actionable direction, and ensure delivery aligns with client objectives.

You will collaborate with Strategy, Creative, and Program Management to develop briefs, manage expectations, and drive successful outcomes. This hybrid role requires strong communication and mentoring skills to guide junior team members.

Qualifications

• 5+ years in advertising, marketing, consulting, or related client leadership roles.
• Proven ability to build trusted client relationships and manage day-to-day communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with Strategy, Creative, Comms/Media Planning, Production, and Program Management.
• Ability to balance multiple priorities with strong organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative culture.
• Solid understanding of integrated marketing communications and client service best practices.

Responsibilities

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.
• Gain an understanding of the client’s business and relationship with the AACM along with the Owners + Operators structure.
• Ability to pivot, be nimble, multi-task on a daily basis based on the business needs.
• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Communications/Media, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Prepare clients for presentations and key decision-making moments.
• Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner.
• Anticipate client feedback and guide internal teams on effective responses.
• Support creative development by ensuring work remains aligned to client objectives and approved strategy.
• Ensure the team is building upon prior learnings and continuously improving upon the work efforts.
• Proactively identify risks, ambiguities, or changing client needs before they become issues.
• Manage client expectations through transparent communication and thoughtful problem-solving.
• Resolve day-to-day challenges independently, escalating only when appropriate.
• Ensure alignment between what clients expect and what teams are prepared to deliver.
• Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
• Support Business Directors in strengthening client relationships and identifying opportunities for organic growth.
• Be solutions-oriented and resourceful as issues arise.
• Foster a collaborative, accountable, and positive team environment across disciplines.
• Model strong judgment, professionalism, and ownership in client-facing situations.
• Partner closely with Program Management to ensure alignment between client expectations and delivery plans.
• Support scope definition by helping clarify client objectives, priorities, and desired outcomes.
• Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
• Work collaboratively to ensure clients receive a seamless experience from strategy through execution.

Skills

Client leadership

Relationship management

Strategic thinking

Communication skills

Cross-functional collaboration

Mentoring

Education

Bachelor's degree

Job description

UnitedMasters, Inc. in New York is seeking a Business Supervisor to lead day-to-day client partnerships across multiple workstreams, translate business needs into actionable direction, and ensure delivery aligns with client objectives.

You will collaborate with Strategy, Creative, and Program Management to develop briefs, manage expectations, and drive successful outcomes. This hybrid role requires strong communication and mentoring skills to guide junior team members.