Senior Client Onboarding Manager

Progyny, Inc.; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Family-friendly benefits

Equity program

Bonus program

401(k) with company match

Learning and development

Job summary

Progyny, Inc. is seeking a Senior Client Onboarding Manager to guide new clients through the onboarding process, coordinating internal and external stakeholders and ensuring seamless integration of Progyny’s products and services.

You will oversee multiple client implementations, mentor junior teammates, and deliver projects on time while upholding our commitment to quality and client satisfaction.

Qualifications

• Minimum six years’ experience in a similar role.
• Experience in healthcare/benefit environment preferred.
• Bachelor’s degree required.
• Master’s degree, PMP or similar certifications is a plus.
• Experience supporting Taft‑Hartley Fund or public sector clients is a plus.

Responsibilities

• Overseeing projects from initiation through completion with cross‑functional partners.
• Managing on‑cycle and off‑cycle implementations with timelines and deliverables.
• Drive client implementations with minimal guidance and oversight.
• Identify gaps and optimize processes to support client implementations.
• Communicate organizational processes internally and externally.
• Manage integrations with carrier and vendor partners for go‑live and beyond.
• Include successful claims processing integration and real‑time reporting of activities.

Skills

Stakeholder mgmt

Project management

Healthcare experience

Leadership

Communication

Education

Bachelor's degree

Master's degree or PMP

Job description

Thank you for considering Progyny!

Progyny is looking for a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process.

The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients’ expectations. We seek a natural leader who is smart, innovative, and detail oriented to guide new clients through the onboarding process and ensure successful integration of Progyny’s products and services.

What You’ll Do

The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects.

This Role Is Responsible For

• Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross‑functional partners
• Managing both on‑cycle and off‑cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met
• Driving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager
• Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with business requirements, partnership requirements, and client requirements
• Communicating organizational processes both internally and externally (within the team, across departments, with external parties)
• Managing integrations with client‑specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go‑live
• Including successful claims processing integration
• Maintaining accurate, real‑time reporting on all current implementation activities, including communicating risks and abrasions to their direct manager
• Partnering with a team of Associate Onboarding Managers and/or Onboarding Managers within the department

Additional Leadership Responsibilities

• Training, coaching and mentoring team members on the implementation process and best practice adoption
• Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals

About You

• Minimum six years’ experience in a similar role with a proven track record of success
• Experience working in a healthcare / benefit environment preferred
• Bachelor’s degree required
• Master’s degree, PMP Certification, or similar certifications is a plus
• Experience supporting Taft‑Hartley Fund, and/or public sector clients is a plus
• Demonstrated implementation management skills including leadership, communication, customer management, and project management

Additional Notes

Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Our Perks

• Family‑friendly benefits: paid family and parental leave, preconception, fertility and family‑building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision, and life insurance options for employees and family
• Free in‑person, virtual and text–based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on‑demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Compensation

In compliance with New York City’s Wage Transparency Law, the hourly salary range for NYC‑based applicants is: $90,000 – $110,000. Salary is based on external market benchmark data, geographic location, and years of experience.

Equal Opportunity Statement

Progyny is a proud Equal Opportunity and affirmative action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements, or any other basis protected by law.

Accessibility Statement

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to [e-mail].