Senior Client Manager

TrueAccord Corp.; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

TrueAccord Corp. seeks a Senior Client Manager to own strategic enterprise partnerships, driving portfolio growth, health, and executive-aligned outcomes. You will blend financial acumen with consultative digital collections expertise to influence product direction and optimize multi-channel outreach.

You will lead cross-functional teams, mentor peers, and guide partners through digital transformation to improve performance and client satisfaction across a high-value client portfolio.

Qualifications

• Experience in debt collection or financial services.
• Bachelor’s degree or equivalent professional background.
• Ability to turn data into actionable business insights.

Responsibilities

• Lead Strategic Account Growth: manage a high-impact portfolio with sales to hit revenue goals.
• Drive Data-Driven Insights: translate performance metrics into strategic narratives for reviews.
• Advocate & Influence: be the strategic voice to Product and Engineering to shape roadmaps.
• Manage Account Health & Escalations: act as executive-level escalation lead with risk dashboards.
• Guide Digital Transformation: help partners scale to digital-first collections and tuning.
• Elevate Team Culture: mentor juniors and align internal priorities with client success.

Skills

Strategic lead

Analytical storytelling

Cross-functional leadership

Owner mindset

Education

Bachelor’s degree or equivalent

Job description

As a Senior Client Manager, you will serve as the primary architect and owner of our most strategic, high-value enterprise partnerships. Joining our team as a high-level business advisor, your critical goal is to drive portfolio growth and account health across key client accounts by blending financial acumen, consultative digital collections expertise, and executive-level influence.

What You’ll Do

• Lead Strategic Account Growth: Independently manage a high-impact portfolio of key enterprise clients, partnering with Sales to uncover expansion opportunities, expand volume, and hit revenue goals.
• Drive Data-Driven Insights: Translate complex performance metrics into strategic narratives during regular Business Reviews, partnering with Analytics to optimize multi-channel outreach strategies (email, SMS, voice).
• Advocate & Influence: Serve as the strategic voice of the client internally, funneling operational feedback and priorities directly to Product and Engineering teams to shape our roadmap.
• Manage Account Health & Escalations: Act as the chief point of escalation for complex client issues, building proactive risk frameworks and executive-level dashboards to track client satisfaction.
• Guide Digital Transformation: Help enterprise partners scale their debt recovery by guiding them through the transition to digital-first collections and performance tuning.
• Elevate Team Culture: Mentor junior Client Management team members and collaborate cross-functionally across operations to align internal priorities with client success.

Who You Are

• Experienced Strategic Lead: You bring professional experience across Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services.
• Analytical Storyteller: You excel at converting raw data into actionable business insights and strategic client recommendations.
• Cross-Functional Orchestrator: You have a proven track record of leading complex, multi-stakeholder business transformations and influencing outcomes without direct authority.
• Solution-Focused Partner: You possess strong interpersonal skills, a steady professional temperament, and a "think-like-an-owner" mindset when solving complex enterprise challenges.
• Educated Background: You hold a Bachelor’s degree or equivalent relevant professional experience.