Commercial Lines Senior Client Manager

World Insurance As; Houston (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Commercial Lines Account Manager to enhance client management and retention. In this role, you will manage a diverse portfolio of insurance business, ensuring accuracy and timeliness in all tasks. Your ability to foster strong client relationships and provide exceptional service will be key to your success. This position offers the opportunity to work within a dynamic team while enjoying a high degree of independence. If you are self-motivated and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact in the insurance sector.

Qualifications

• 3+ years of Commercial Account Management experience required.
• Strong administrative and computing skills, including Microsoft Office.

Responsibilities

• Manage a high volume book of Insurance business accurately and on-time.
• Build positive relationships to grow client loyalty and retention.

Skills

Client Management

Communication Skills

Administrative Skills

Problem Solving

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Office

Applied/Epic

Job description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

Primary Responsibilities

• Effectively managing a high volume book of Insurance business, ensuring all required tasks are completed accurately and on-time
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
• Handling renewals, service requests, claims, billing and new policies
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures
• Review all applications, policies, endorsements and audits for accuracy
• Coordinate expiration list with department manager to obtain renewal business information

Qualifications

• Bachelor’s degree or equivalent work experience, preferred
• Three years minimum Commercial Account Management experience required
• Property & Casualty License required
• Valid driver’s license and insurance, required
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
• Applied/Epic or similar agency management software experience, preferred.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance.
• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.