Commercial Lines Senior Client Manager

World Insurance Associates LLC; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Account Manager to enhance client management and retention. This pivotal role involves managing a diverse portfolio of insurance business, ensuring timely service, and fostering client loyalty through exceptional communication and advocacy. The ideal candidate will have a strong background in account management and a passion for delivering excellence. Join a dynamic team in a supportive environment where your contributions will make a significant impact on client satisfaction and business growth.

Qualifications

• 3+ years of experience in Commercial Account Management.
• Strong administrative skills and ability to work independently.

Responsibilities

• Manage a high volume book of insurance business with accuracy.
• Build positive client relationships and handle renewals and claims.

Skills

Client Management

Communication Skills

Problem-Solving

Microsoft Office

Multi-tasking

Education

Bachelor’s Degree

Property & Casualty License

Tools

Applied/Epic Agency Management Software

Job description

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Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

Primary Responsibilities

• Effectively managing a high volume book of insurance business, ensuring all required tasks are completed accurately and on-time
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
• Handling renewals, service requests, claims, billing, and new policies
• Maintaining a thorough understanding of the markets and their appetites, underwriting guidelines, submitting procedures, and policies
• Reviewing all applications, policies, endorsements, and audits for accuracy
• Coordinating expiration list with department manager to obtain renewal business information

Qualifications

• Bachelor’s degree or equivalent work experience, preferred
• Minimum of three years Commercial Account Management experience required
• Property & Casualty License required
• Valid driver’s license and insurance, required
• Strong administrative and computing skills, including Microsoft Office (Word, Excel, PowerPoint)
• Applied/Epic or similar agency management software experience, preferred
• Able to work independently and enjoy a high degree of interaction with team members
• Self-motivated and driven
• Maintain a sense of urgency and ability to meet deadlines
• Effective written and verbal communication skills, including active listening and problem-solving with minimal assistance
• Ability to multi-task, prioritize, work independently, and handle sensitive information discreetly
• Maintain a professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We believe employing a diverse team enhances our products and community. WIA is an equal opportunity employer and provides reasonable accommodations for applicants or employees with disabilities, unless undue hardship occurs.

To Executive Search Firms And Staffing Agencies

World does not accept unsolicited resumes from agencies without a signed mutual service agreement. Resumes submitted directly to hiring managers without contacting WIA’s HR department will be considered property of WIA, with no obligation to pay a referral fee.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Insurance

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