Senior Client Manager

Vouch, Inc; San Francisco (CA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Health, dental & vision

Wellness allowance

Professional development

Lunch & Learns

Wellbeing perks

Dependent care FSA

Performance reviews

Job summary

Vouch is a tech-enabled insurance advisory and brokerage serving growing technology, life sciences, and professional services companies. This role manages a $6M book of commercial insured clients, delivering proactive service and strategic guidance to drive retention and growth.

You will leverage strong communication and organizational skills to oversee renewals, upsell opportunities, and collaboration with the Placements team, while supporting new business and shaping scalable processes.

Qualifications

• 5+ years of account management experience in commercial insurance.
• Proven ability to retain and grow complex middle-market accounts.
• Strong communication and organizational skills.
• Active/current Property and Casualty license.

Responsibilities

• Own and manage a ~$6M annual book of commercial insurance clients and serve as their primary advisor.
• Deliver proactive, timely service to drive client satisfaction and retention.
• Advise clients on evolving risk profiles and tailored coverage solutions.
• Lead end-to-end renewal processes and identify opportunities to expand accounts.
• Collaborate with the Placements team to secure optimal coverage structures and market strategy.
• Support new business with Sales during late-stage deals and onboarding.
• Contribute to internal process and tooling improvements to enhance scalability.

Skills

Account management

Retention & growth

Sales skills

Communication

Organizational skills

Ambiguity handling

Job description

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People".

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Role Responsibilities

• Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.
• Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership.
• Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.
• Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts.
• Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio.
• Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.
• Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup.
• Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.

About You

• 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies
• Strong track record of retention & growth of complex Middle Market accounts
• Strong preference for prior working experience in the following commercial lines:
• Management Liability (D&O/EPLI, etc.)
• Business Owners Package (BOP) and GL/Property
• Strong communication and organizational skills
• Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work
• Active/Current Property and Casualty License

Nice to have

• Exposure to and passion for early-stage startups and/or high-growth environments
• A background in handling Fintech and/or Web3-related accounts

Vouch provides several benefits to help you bring your best self to work

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Wellness allowance
• Company-sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
• Executive chat

Compensation philosophy

The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual bonus.

• San Francisco & New York: $120,000 - $140,000 + 20% variable annual bonus
• Chicago: $100,000 - $120,000 + 20% variable annual bonus

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [e-mail].

The pay range for this role is:

120,000 - 140,000 USD per year (San Francisco, CA (Hybrid))

120,000 - 140,000 USD per year (New York, NY (Hybrid))

100,000 - 120,000 USD per year (Chicago, IL (Hybrid))