Senior Client Experience Lead - Premium Client Experience
On Location LA, LLC
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Benefits offered by this job
Job summary
On Location is seeking a Senior Client Experience Lead to manage relationships with premium suite clients for LA28 Olympic/Paralympic Games and Super Bowl. You will supervise onboarding, on-site delivery, and post-event follow-up, coordinating with internal teams to ensure flawless experiences.
The role requires proactive relationship management, hands-on event support, and a client-centric approach to deliver high-quality hospitality and experiences. Evening and weekend work may be required.
Qualifications
- Experience in account management or a client-facing role.
- Strong relationship management and communication skills.
- Willingness to provide hands-on support at live events, including evenings and weekends.
Responsibilities
- Manage day-to-day relationships with premium suite clients from onboarding to post-event follow-up.
- Provide on-site client and event delivery support at LA28 and Super Bowl.
- Coordinate hospitality, ticketing, guest information and other client deliverables.
- Maintain CRM records and coordinate with Sales, Premium Client Experience, Operations and other teams.
Skills
Tools
Job description
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
The Senior Client Experience Lead, Premium Client Experience will manage relationships with LA28 Olympic and Paralympic Games and Super Bowl suite clients, ensuring a seamless, personalised experience from purchase and onboarding through to on-site event delivery and post-event follow-up. Reporting to the Senior Manager, Premium Client Experience, this role combines proactive account management, client relationship development and hands-on operational delivery.
Acting as a key point of contact for an assigned portfolio of clients, the successful candidate will coordinate requirements, manage communications, oversee fulfilment and work closely with internal teams and external partners to deliver exceptional premium experiences.
Manage day-to-day relationships with an assigned portfolio of premium suite clients, acting as a trusted and consistent point of contact. Build strong client relationships by understanding individual requirements, preferences and expectations. Oversee the client journey from onboarding through to event delivery and post-event follow-up. Proactively manage client communications, enquiries, requests and outstanding actions, ensuring timely resolution. Coordinate hospitality and suite requirements, ticketing, guest information and other client deliverables. Anticipate client needs, manage expectations and resolve issues in collaboration with relevant Functional Areas. Support client satisfaction and relationship development through enhanced, pro-active and high-quality support.
Provide hands-on, client-facing support during the LA28 Olympic & Paralympic Games and Super Bowl events, ensuring the successful delivery of premium suite and hospitality experiences. Where required, act as the on-site contact for premium and suite clients, taking ownership of live client requests and issues, coordinating timely resolutions and escalating where appropriate. Support event readiness, site visits (if required), operational briefings and pre-event checks. Gather client feedback and manage post-event follow-up to support continuous improvement. Work flexibly across event periods, including evenings and weekends as required.
Maintain accurate client account records, preferences, communications and outstanding actions within approved CRM and operational systems. Track client requirements, deadlines and fulfilment activities to ensure accounts are event-ready. Work closely with Sales, Premium Client Experience, Operations and other internal teams to ensure a coordinated approach to client delivery. Ensure client commitments are clearly communicated and aligned with agreed products, inclusions and operational capabilities. Contribute to reporting, process improvements and consistent service standards across the premium client portfolio.
Experience in account management, client services, customer relationship management or a similar client-facing role. Strong relationship management skills, with the ability to manage multiple clients and competing priorities. Excellent communication, organisation and attention to detail. A proactive approach to client ownership, problem-solving and stakeholder coordination. Confidence using CRM, ticketing or client management systems. Ability to manage client expectations and resolve issues professionally under pressure. Willingness to provide hands‑on support at live events, including extended hours and weekends.
Experience supporting VIP, corporate hospitality, premium suite or high-net-worth clients.
Background in sports, entertainment, luxury hospitality or major events.
Experience coordinating ticketing, hospitality, accreditation, transport or venue operations.
Client-focused, polished and naturally service-oriented.
Proactive, dependable and comfortable taking ownership.
Discreet and trusted when handling confidential or sensitive information.
Flexible and resilient, with the ability to remain composed in a live event environment.
Collaborative and willing to support the wider team.
Curious and improvement-minded, with a practical approach to solving problems.
Comfortable balancing high-touch personal service with accurate administration and process discipline.
Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Rate Minimum: $60,750 annually (minimum will not fall below the applicable State/local minimum salary thresholds)
Hiring Rate Maximum: $81,000 annually
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment.
TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.
TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy.
For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.
WWE® is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com.
UFC® is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 290 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 975 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS®, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
PBR is the world’s premier bull riding organization. More than 1,000 bull riders compete in more than 200 events annually across the televised PBR Unleash The Beast tour (UTB), which features the top bull riders in the world; the PBR Pendleton Whisky Velocity Tour (PWVT); the PBR Touring Pro Division (TPD); and the PBR’s international circuits in Australia, Brazil, and Canada. In 2022, PBR launched the nationally televised PBR Teams league—eight teams of the world’s best bull riders competing for a new championship expanding to 10 teams in 2024—as well as the PBR Challenger Series with more than 60 annual events nationwide. The organization’s digital assets include PBR RidePass on Pluto TV, which is home to Western sports. PBR is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. For more information, visit PBR.com, or follow on Facebook at Facebook.com/PBR, X at X.com/PBR, and YouTube at YouTube.com/PBR.
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
Zuffa Boxing is a joint venture between TKO Group Holdings, Inc. ("TKO") (NYSE: TKO) and Sela, the entertainment conglomerate. TKO serves as managing partner, providing day-to-day operational expertise, management, and oversight of the promotion, with executive leadership anchored by UFC President and CEO Dana White and WWE President and TKO Board Member Nick Khan. The promotion aims to reimagine the sport of boxing by evolving the current model to restore the sport’s rightful place in the forefront of the global sports ecosystem. For more information, follow @Zuffa_Boxing on X; and @ZuffaBoxing on Snapchat, Instagram, Threads, and TikTok.
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