Senior Client Experience Associate, Wealth Management

The Quest Organization Inc; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

A growing independent wealth management firm is seeking a Senior Client Service Associate to support high-net-worth and ultra-high-net-worth clients while partnering closely with senior advisors.

Key responsibilities include serving as the primary contact for client communications, onboarding, quarterly meetings, and CRM management, with a focus on improving service and workflows across the advisor team.

Qualifications

• 5+ years of client service experience, preferably in wealth management.
• Experience supporting high-net-worth or ultra-high-net-worth clients preferred.
• Family office experience is a plus.
• Bachelor's degree preferred.
• Strong Microsoft Office and CRM skills; Salesforce experience a plus.
• Excellent communication, organization, and attention to detail.
• Strong judgment, problem-solving, and project management skills.
• Ability to work independently and take ownership of initiatives.
• High emotional intelligence and strong client-service orientation.
• Securities licenses are a plus; Series 65 may be required depending on responsibilities.

Responsibilities

• Serve as a primary point of contact for client communications and service requests
• Support client onboarding, account maintenance, and ongoing relationship management
• Prepare for client meetings, including materials, notes, and follow-up
• Provide day-to-day administrative and operational support to senior advisors
• Manage client information, records, and CRM systems
• Track advisor priorities, projects, and client commitments
• Support business development and advisor networking efforts
• Identify opportunities to improve client service, processes, and advisor efficiency
• Own a designated firm-wide specialty, leading projects, improving workflows, and establishing best practices

Skills

Client service

Wealth management

CRM

Salesforce

Communication

Organization

Project management

Ownership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

A growing independent wealth management firm is seeking a Senior Client Service Associate to support high-net-worth and ultra-high-net-worth clients while partnering closely with senior advisors.

Key responsibilities include serving as the primary contact for client communications, onboarding, quarterly meetings, and CRM management, with a focus on improving service and workflows across the advisor team.