Senior Client Experience Advisor (Hybrid: Remote/On-site)

Canadian Imperial Bank of Commerce; Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Canadian Imperial Bank of Commerce in Chicago seeks a Senior Client Service Advisor to provide a high-touch client experience for Private Bankers and clients. You will manage complex service requests, support transaction processing, and guide risk and procedural compliance across the team.

The role emphasizes leadership, coaching, and collaboration with internal partners, while operating in a hybrid model with on-site and remote days. Salary targets reflect market levels in Chicago.

Qualifications

• At least 5 years of experience in client service within financial services.
• Strong communication and relationship-building skills with clients and colleagues.
• Solid banking knowledge, with understanding of procedures and controls.
• Proven problem-solver able to handle complex or sensitive situations.
• Highly organized with excellent attention to detail and accountability.
• Ability to coach peers and demonstrate leadership in a team setting.

Responsibilities

• Serve as a trusted partner to Private Bankers, clients, and internal partners.
• Manage complex client service requests and support transaction processing.
• Coordinate servicing workflows and ensure timely completion of requests.
• Provide guidance on procedures, risk, and compliance across the service model.
• Coach peers, support onboarding, and promote consistency and excellence.

Skills

Client service

Relationship management

Problem solving

Communication

Leadership

Coaching

Attention to detail

Professionalism

Banking knowledge

Job description

Canadian Imperial Bank of Commerce in Chicago seeks a Senior Client Service Advisor to provide a high-touch client experience for Private Bankers and clients. You will manage complex service requests, support transaction processing, and guide risk and procedural compliance across the team.

The role emphasizes leadership, coaching, and collaboration with internal partners, while operating in a hybrid model with on-site and remote days. Salary targets reflect market levels in Chicago.