Remote Client Support Specialist - Banking Relationships

Canadian Imperial Bank of Commerce; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid time off

Job summary

Canadian Imperial Bank of Commerce in Chicago is seeking a Sr. Specialist Client Support to deliver exceptional client service for Commercial Banking clients. You will handle calls and emails, support relationship management, and coordinate with internal partners to meet client needs.

The role emphasizes proactive client engagement, attention to detail, and strong communication. A hybrid or remote-friendly work arrangement is offered, with a salary range of $80,000–$90,000 plus benefits.

Qualifications

• Experience in supporting high-profile clients in fast-paced environments.
• Strong communication and problem-solving skills, with the ability to engage with business partners including senior management.
• Attention to detail and thoroughness in daily work to ensure accuracy and quality.

Responsibilities

• Provide high-quality client service to Commercial Banking clients and prospects via calls and emails.
• Address client requests, coordinate with Relationship Managers, and support best practices in client engagement.
• Liaise with business partners to connect clients with the right products and solutions.
• Maintain documentation and ensure timely follow-up on client matters.

Skills

Active Listening

Client Service

Customer Experience

Internal Controls

Interpersonal Communication

Multitasking

Personal Organization

Service Improvement

Work Collaboratively

Job description

Canadian Imperial Bank of Commerce in Chicago is seeking a Sr. Specialist Client Support to deliver exceptional client service for Commercial Banking clients. You will handle calls and emails, support relationship management, and coordinate with internal partners to meet client needs.

The role emphasizes proactive client engagement, attention to detail, and strong communication. A hybrid or remote-friendly work arrangement is offered, with a salary range of $80,000–$90,000 plus benefits.