Senior Client Care Services Manager – Austin

AccentCare, Inc.; Austin (TX); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Paid holidays

Company 401(k) match

Flexible spending accounts

Health savings accounts

Employee assistance program

Calm app access

Scrubs discount

Job summary

AccentCare, Inc. is seeking a Client Service Manager in Austin to lead a branch segment, oversee caregiving staff, and drive service quality. You will manage operations, support business development, and ensure compliance with company policies while coordinating scheduling and on-call coverage.

The role emphasizes supervisory responsibility in a healthcare setting, with a Monday–Friday schedule, salary in the mid-40k range, and strong emphasis on patient- and partner-satisfaction.

Qualifications

• 2+ years of supervisory experience in healthcare or related setting.
• Strong communication and organizational abilities with problem-solving skills.
• Must have valid driver’s license, reliable transportation, and auto insurance.
• Bilingual skills are a plus but not required.

Responsibilities

• Provide strategic and operational leadership for a segment of the branch team.
• Manage Caregiving pool quality and satisfaction goals; ensure policy compliance.
• Implement business initiatives and oversee day-to-day team activities including staffing and scheduling.
• Ensure on-call support for clients and field staff as needed.
• Identify and source cross-referral opportunities within the branch.

Skills

Supervisory experience

Communication

Organization

Problem-solving

Driver's license

Bilingual (optional)

Education

High School Diploma or GED

60 hours of college coursework

Job description

AccentCare, Inc. is seeking a Client Service Manager in Austin to lead a branch segment, oversee caregiving staff, and drive service quality. You will manage operations, support business development, and ensure compliance with company policies while coordinating scheduling and on-call coverage.

The role emphasizes supervisory responsibility in a healthcare setting, with a Monday–Friday schedule, salary in the mid-40k range, and strong emphasis on patient- and partner-satisfaction.