Senior Client Advisor

Moncler

Troy (MI)

On-site

USD 28,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid parental leave

7 paid holidays

Vacation time

Personal days

Employee discounts

Retirement plan

Job summary

Moncler in Troy, MI seeks a Senior Client Advisor to lead brand engagement and deliver exceptional client experiences in a luxury retail setting.

You will build a premium client portfolio, drive sales, and share product knowledge while maintaining brand standards on the sales floor.

Qualifications

Strong clienteling mindset with ability to build lasting client relationships.
Results-driven with focus on sales and service metrics.
Excellent interpersonal and communication skills.
Fashion-forward with interest in luxury retail.

Responsibilities

Deliver personalized and elevated client experiences aligned with Moncler standards.
Build, manage, and grow a strong client portfolio with retention focus.
Capture and maintain high-quality client data for personalized future interactions.
Drive proactive client outreach: appointment selling, follow-up, and after-sales service.
Attract new clients through networking and community engagement.
Provide styling advice and share knowledge of fashion trends and product features.

Skills

Clienteling

Sales-driven

Communication skills

Luxury retail

Tools

Microsoft Office

Retail systems

Job description

Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values; Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

Your Impact

The Senior Client Advisor is a top-performing Brand Ambassador who embodies the Moncler Client Promise and Selling Ceremony, consistently delivering exceptional client experiences and strong sales results. This role is expected to be among the top individual contributors in the store, setting the standard for sales performance, client development, and service excellence.

As a natural relationship builder with strong commercial ability, the Senior Client Advisor guides clients through the brand’s values, heritage, and product universe, developing a deep understanding of their needs to create long-term value for both the client and the business.

The Senior Client Advisor also supports the team by sharing product knowledge, best practices, and clienteling strategies, contributing to overall store performance while maintaining brand standards on the sales floor.

As needed, this role may support additional responsibilities such as key holder duties (e.g., opening and closing procedures) and/or serving as a Product or functional Major, supporting focus and expertise within a specific product category.

Team Contribution

Act as a role model on the sales floor, demonstrating best-in-class client engagement and selling techniques.
Support onboarding and development of Client Advisors by sharing knowledge, product expertise, and selling best practices.
Provide peer-to-peer guidance and contribute to a collaborative and positive team environment.
Support the team during peak business periods to ensure a seamless client experience and appropriate floor coverage.

Client

Deliver personalized and elevated client experiences aligned with the Moncler Client Promise and Selling Ceremony.
Build, manage, and grow a strong client portfolio with a focus on retention and repeat business.
Capture and maintain high-quality client data to personalize future interactions.
Drive proactive client outreach, including appointment selling, follow-up on charge sends, phone sales, and after-sales service.
Attract new clients through networking and community engagement.
Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.

Business & Sales

Consistently achieve and exceed individual sales goals and KPIs (sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, enrichment).
Demonstrate strong client development behaviors, including outreach and relationship management.
Review personal performance and adapt selling strategies to improve results.
Contribute to overall store performance through strong individual results and teamwork.

Operations

Follow all Company policies, procedures, and operational standards.
Support inventory preparation and execution as needed.
Maintain follow-up on client transactions (repairs, holds, special orders).
Support and maintain visual merchandising standards.
Uphold Moncler grooming, behavior, and presentation standards at all times.

Professional Conduct & Teamwork

Demonstrate a collaborative, team-oriented approach, supporting activities that contribute to overall store performance.
Foster a positive and respectful work environment through open communication and partnership with colleagues and management.
Uphold company policies and procedures, maintaining a high standard of professionalism and integrity.
Consistently deliver exceptional service and represent the brand with professionalism in all interactions.
Support additional tasks and responsibilities as needed to meet business needs.

Qualifications

Work Experience

Minimum 3 years of retail experience, preferably within a luxury or client-focused environment.
Proven track record of achieving sales goals and developing client relationships.

Core Skills & Attributes

Strong clienteling mindset with the ability to build lasting client relationships.
Results-driven with strong sales and service focus.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced and dynamic environment.
Fashion-forward with an interest in luxury retail.
Professional presentation and communication skills.
Fluency and strong communication skills in the local language required; proficiency in English or other languages may be required based on business needs.
Dependable, punctual, and flexible.
Proficient in Microsoft Office and retail systems.

Compensation & Benefits

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications.

For roles where pay disclosure is not required, compensation will be determined based on the same factors and discussed during the hiring process.

In addition to competitive pay, the hired candidate will also be eligible for a quarterly bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.

Additional Information

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate work history throughout the application process.

Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Work Environment & Physical Requirements