Senior Client Advisor

Maison Margiela; New York (NY); On-site; USD 33,000 - 34,000; Full time

Job summary

Maison Margiela, a Paris-based fashion house, is seeking a Senior Client Advisor for its New York boutique. You will lead by example in sales performance, clienteling excellence, and KPI achievement, delivering elevated service while developing the team.

Ideal candidates bring 5+ years in luxury retail, a strong client book, and a passion for fashion, with flexibility for weekend and holiday shifts. You will drive business through proactive outreach, appointments, and personalized styling.

Qualifications

• 5+ years of experience in luxury retail or high-touch client-facing roles.
• Proven track record of exceeding sales targets and KPIs.
• Strong client book with demonstrated ability to build and retain relationships.

Responsibilities

• Exceed individual sales targets and KPIs across conversion, UPT, ATV, and client retention.
• Lead by example on the sales floor with best-in-class selling techniques and luxury service standards.
• Drive business through proactive client outreach, appointment selling, and personalized styling.
• Identify opportunities to maximize sales and elevate store performance.

Skills

Sales leadership

Clienteling

Luxury service

People leadership

Job description

Key Responsibilities

Sales Leadership & Performance

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Position Overview

The Senior Client Advisor is a top-performing sales professional and role model within the boutique, consistently leading by example in sales performance, clienteling excellence, and KPI achievement. This individual serves as a key ambassador of the brand, delivering an elevated client experience while supporting team development and driving commercial success.

Reports To:

Store Manager / Assistant Store Manager

Key Responsibilities

Sales Leadership & Performance

• Consistently exceed individual sales targets and outperform peers across all key performance indicators (KPIs), including conversion, UPT, ATV, and client retention.
• Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards.
• Drive business through proactive client outreach, appointment selling, and personalized styling.
• Identify opportunities to maximize sales and elevate overall store performance.

Clienteling & Relationship Management

• Build, manage, and grow a high-value client book with a focus on long-term relationships.
• Develop and execute strategic clienteling actions to increase frequency, spend, and loyalty.
• Elevate clients into VIC (Very Important Client) status through personalized engagement and exceptional service.
• Maintain consistent follow-up and communication to drive retention and repeat business.

Cross-Selling & Commercial Excellence

• Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling.
• Partner with leadership to identify opportunities to increase category penetration and overall basket size.
• Act as a reference point for peers on effective selling strategies and client engagement techniques.

Team Leadership & Development

• Act as a mentor and coach to Client Advisors, sharing best practices in selling, clienteling, and service.
• Support onboarding and training of new team members, particularly in:
• Cross-selling techniques
• Building and maintaining a client book
• Client retention strategies
• Developing clients into VICs
• Foster a collaborative and high-performance team environment.

Additional Responsibilities / Division Of Responsibilities (DOR)

• May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development (e.g., clienteling champion, product category expert, training lead).
• Take ownership of training initiatives and ongoing coaching within assigned DOR.
• Support management with reporting, insights, and action plans to drive business growth.
• Assist with in-store events, activations, and VIP experiences.

Key Qualifications & Skills

• 5+ years of experience in luxury retail or high-touch client-facing roles.
• Proven track record of exceeding sales targets and KPIs.
• Strong client book with demonstrated ability to build and retain relationships.
• Exceptional communication, interpersonal, and styling skills.
• Leadership mindset with the ability to influence and develop others.
• Results-driven with a strong commercial mindset
• Client-centric and relationship-focused
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Influential leader and team player
• Strong business acumen and adaptability
• Passion for luxury, fashion, and elevated service

Hourly Range: $24-$25 per hour

#MM

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