Senior Client Advisor

Gabriela Hearst; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Store shared commission

Employee uniform

Personal commission

Performance-based incentives

Job summary

Gabriela Hearst on Madison Avenue seeks a Senior Client Advisor to deliver a highly personalized luxury shopping experience and to mentor the boutique team.

The role requires an established client following, advanced styling skills, and a track record of exceeding sales goals while representing the brand with integrity and expert product knowledge.

Qualifications

• 6+ years of luxury retail experience.
• History of meeting or exceeding sales goals.
• Deep passion for luxury fashion and client experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver an elevated, highly personalized luxury client experience.
• Leverage an existing client book and deepen long-term relationships.
• Consistently achieve and exceed individual and store sales goals and KPIs.
• Drive new business through proactive outreach, clienteling, and networking within the luxury market.
• Serve as a style authority with advanced, trend-informed recommendations.
• Demonstrate mastery of product knowledge, including craftsmanship and brand heritage.
• Mentor and coach junior sales associates on styling and clienteling practices.
• Manage special orders, alterations, and consignments independently.
• Maintain CRM records and follow up with clients.
• Collaborate with management on visual merchandising and boutique presentation.
• Support inventory management and daily operations.
• Represent the brand at trainings, events, and client-facing appearances.

Skills

Clienteling

Luxury retail

Mentorship

Styling

Relationship building

Communication

Organization

MS Office

CRM proficiency

Tools

CRM

Microsoft Office

Job description

Gabriela Hearst is a luxury fashion house recognized for exceptional craftsmanship, timeless design, and a deep commitment to sustainability. Every collection reflects uncompromising quality, innovation, and responsible luxury.

We are seeking an accomplished Senior Client Advisor to join our Madison Avenue flagship boutique. This role is ideal for a seasoned luxury retail professional with an established client following, deep styling expertise, and the ability to mentor others while delivering outstanding results.

Position Overview

The Senior Client Advisor is a top-performing brand ambassador responsible for delivering an elevated, highly personalized luxury shopping experience. This individual brings a mature client book, advanced styling expertise, and a track record of exceeding sales goals, while also serving as a mentor and style authority for the boutique team.

Key Responsibilities

• Deliver an elevated, highly personalized luxury client experience.
• Leverage an existing client book while continuing to build and deepen long-term relationships.
• Consistently achieve and exceed individual and store sales goals and KPIs.
• Drive new business through proactive outreach, clienteling, and networking within the luxury market.
• Serve as a style authority, providing advanced, trend-informed styling recommendations.
• Demonstrate mastery of product knowledge, including craftsmanship, materials, and brand heritage.
• Mentor and coach junior sales associates on styling techniques and clienteling best practices.
• Manage special orders, alterations, and consignments with a high degree of independence.
• Maintain meticulous CRM records and lead proactive client follow-up and outreach strategies.
• Partner with management on visual merchandising standards and boutique presentation.
• Support inventory management and daily operations as needed.
• Represent the brand at trainings, events, and client-facing appearances.

Qualifications

• 6+ years of luxury retail experience, with a track record of top-tier performance.
• Demonstrated history of consistently meeting or exceeding sales goals.
• Deep passion for luxury fashion, styling, and client experience.
• Exceptional communication and interpersonal skills.
• Highly organized, detail-oriented, and self-directed.
• Polished, professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and peak retail periods.
• Advanced CRM proficiency and strong command of Microsoft Office.

What We’re Looking For

• A natural relationship builder with a sophisticated client network.
• A collaborative leader who elevates the broader team.
• A highly accountable, results-driven professional.
• Exceptional organization and time management skills.
• An unwavering passion for the luxury client experience.
• Competitive compensation
• Personal commission
• Store shared commission
• Employee uniform
• Performance-based incentives offered throughout the year
• Health insurance
• Career growth opportunities within a global luxury fashion house

Closing

At Gabriela Hearst, we believe true luxury is built through craftsmanship, integrity, and meaningful human connection.