Senior Claims Supervisor - Remote Auto & Casualty

CSAA; Town of Florida (NY); Remote; USD 100,000 - 133,000; Full time

Benefits offered by this job

Remote-first

Annual bonus eligibility

401(k) with company match

Job summary

Mobilitas is hiring a Sr. Supervisor, Commercial Casualty Claims - Remote. The role oversees complex auto and commercial injury claims across multiple states, evaluating coverage questions and providing settlement guidance.

You will supervise the claims workflow, mentor adjusters, and manage staffing in a remote, nationwide operation. The position requires leadership experience, adjuster licensure, and a capability to handle high-stakes litigation files while maintaining service quality and

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• HS/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met.
• Provides technical expertise to adjusters. Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority. Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Recommends improvement to operational plans.
• Ensures adequate staffing to meet department standards.
• Acts as claims Liaison for commercial customers and brokers to build and maintain relationships.
• Manages catastrophe response in multiple states.
• Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.

Skills

Casualty claims supervision

Technical claims handling

Remote/virtual environment

Staff supervision

Communication skills

Education

Bachelor's degree or equivalent

HS/GED or virtual customer service experience

Adjuster license (multi-state)

Associate in Claims (AIC)

CPCU

ICAR

Job description

Mobilitas is hiring a Sr. Supervisor, Commercial Casualty Claims - Remote. The role oversees complex auto and commercial injury claims across multiple states, evaluating coverage questions and providing settlement guidance.

You will supervise the claims workflow, mentor adjusters, and manage staffing in a remote, nationwide operation. The position requires leadership experience, adjuster licensure, and a capability to handle high-stakes litigation files while maintaining service quality and