Senior Claims Strategy & Project Leader

Marsh; New York (NY); Hybrid; USD 120,000 - 240,000; Full time

Benefits offered by this job

Health benefits from Day 1

Tuition reimbursement

401K retirement plan with matching

Employee stock purchase program

Hybrid work environment

Job summary

Marsh, a global leader in risk, reinsurance and management consulting, seeks a Senior Consultant to join its Claims Consulting Practice in a hybrid role. You will manage engagements, coordinate workstreams, and translate claims data into actionable client insights while driving program performance.

This position emphasizes client-facing leadership, data-driven recommendations, and collaboration with Marsh teams, carriers, TPAs, and adjusters to improve claim outcomes.

Qualifications

• BA/BS degree in a relevant field or equivalent insurance, claims, or consulting experience.
• Minimum of 5 years of relevant experience in liability and/or workers’ compensation claims, claims consulting, TPA/carrier operations, or related risk management functions.
• Demonstrated experience managing client-facing projects, workstreams, or service delivery responsibilities in a professional services, claims, or consulting environment.
• Strong understanding of claims lifecycle management, claim resolution strategies, and factors that influence cost, duration, and outcome.
• Experience working with claims data, reporting tools, Excel-based analysis, and/or RMIS platforms to support decision-making and client communication.
• Excellent written and verbal communication skills, including experience preparing presentations, summaries, and recommendations for clients or leadership.
• Ability to manage multiple priorities, coordinate stakeholders, and maintain attention to detail across timelines, deliverables, and follow-up items.
• Strong analytical and problem-solving skills with the ability to convert complex information into practical, client-oriented recommendations.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word; willingness to travel as required.

Responsibilities

• Manage project delivery with a strong sense of ownership, accountability, and urgency — focusing not just on completing tasks, but on achieving successful client outcomes.
• Build credibility with clients by communicating clearly, anticipating needs, and serving as a trusted resource on claims, reporting, and engagement progress.
• Analyze claim and program data accurately and efficiently, ensuring reporting is reliable, actionable, and aligned to client priorities.
• Lead client reporting and stewardship preparation, including identifying the story behind the data, anticipating questions, and preparing thoughtful, evidence-based responses.
• Monitor project budgets, timelines, and performance metrics and proactively surface risks, variances, and recommended solutions.
• Coordinate and support claim review and closure management efforts by helping prioritize work, track progress, and ensure action plans move forward.
• Drive organization and follow-through across multiple stakeholders, balancing client expectations, internal priorities, and project deadlines.
• Escalate issues appropriately, with clear recommendations and supporting rationale, so leadership is informed early and client relationships are protected.
• Produce polished, accurate, client-ready deliverables that reflect Marsh’s brand, expertise, and consultative approach.
• Support a collaborative team environment by sharing knowledge, helping solve problems, and contributing to continuous improvement in project delivery and consulting practices.

Skills

Project management

Client-facing consulting

Data analysis

Claims/insurance knowledge

Communication

Leadership

Education

BA/BS degree in relevant field

Tools

Excel

PowerPoint

RMIS

Reporting tools

Job description

Marsh, a global leader in risk, reinsurance and management consulting, seeks a Senior Consultant to join its Claims Consulting Practice in a hybrid role. You will manage engagements, coordinate workstreams, and translate claims data into actionable client insights while driving program performance.

This position emphasizes client-facing leadership, data-driven recommendations, and collaboration with Marsh teams, carriers, TPAs, and adjusters to improve claim outcomes.